Customer Digital Experience Analyst (Bilingual)

Farm Credit Canada; Montreal; On-site; CAD 81,000 - 110,000; Full time

Job summary

Farm Credit Canada seeks a Customer Digital Experience Analyst to enhance digital sales capabilities. The role includes supporting various digital platforms and collaborating with technical teams. Candidates must be bilingual, with relevant experience and a degree in a related field.

Qualifications

• Minimum of three years of experience or equivalent education.
• Bilingual in English and French required.

Responsibilities

• Support and enhance digital platforms like websites and customer portals.
• Collaborate with developers on digital solutions.

Skills

Organizational skills

Written communication

Verbal communication

Relationship management

Teamwork

Education

Degree in marketing, business, or web design

Tools

Adobe AEM

Adobe Analytics

Job description

Closing Date (MM/DD/YYYY):

06/15/2025

Worker Type:

Permanent

Language(s) Required:

English, French

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$81,005 - $109,595 Passion for technology and customer-focused solutions rewarded

We’re looking for a collaborative and tech-savvy Customer Digital Experience Analyst focused on enhancing FCC’s digital sales capabilities to join our team. In this role, you’ll help shape and support the customer journey across multiple digital platforms—including our website, customer portals, mobile app and email marketing tools. You’ll work closely with developers and business stakeholders to deliver seamless, engaging digital experiences that drive business results.

Your key responsibilities will include:

• Supporting and enhancing digital platforms including the website, customer portals, mobile app and email marketing systems
• Collaborating with developers and technical teams to implement and optimize digital solutions
• Contributing to digital sales campaigns by aligning platform capabilities with business objectives
• Representing business needs in technical discussions, ensuring alignment with strategic priorities
• Analyzing user feedback and performance data to identify opportunities for improvement

This position is designated bilingual (English and French), and the successful candidate must be able to communicate in both of Canada’s official languages.

What you’ll do:

• Consult with business units on the development of ideas and web concepts
• Manage implementation of campaigns, online tactics, including projects
• Provide ongoing support, analytics and value-added insights to client business units

What we’re looking for:

• Ability to manage multiple priorities and requests with excellent organizational skills
• Clear and concise written and verbal communication abilities
• Superior relationship management skills
• Team player motivated to continuously improve skills and share knowledge

What you’ll need:

• Degree in marketing, business or web design and a minimum of three years of experience (or an equivalent combination of education and experience)
• Knowledge of Adobe AEM and Analytics is an asset