Customer Service Representative (Calgary Sunridge)

Trail Appliances; Calgary; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Employee discounts

Job summary

Trail Appliances is seeking a Customer Service Representative to be the first point of contact, ensuring a welcoming and professional experience for customers both in-store and by phone. The role emphasizes a people-first approach, building trust and tailoring solutions to meet each customer’s needs.

We offer robust training, benefits, and growth opportunities, including mentorship and a collaborative team environment where respect and integrity are valued.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy in processing transactions.
• Ability to collaborate with sales teams and other departments.

Responsibilities

• Assist and greet customers in person and over the phone.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately process customer payments and type invoices (min 40 WPM).
• Maintain organized records and filing systems.
• Collaborate with sales consultants to provide optimal solutions.

Skills

Customer Service

Communication

Attention to detail

Teamwork

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Employee discounts

What you’ll be doing:

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
• Maintain organized records and manage filing systems.
• Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful:

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
• Proactively provide input and recommendations to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation:

$17.00/hr

We value diverse perspectives and are committed to creating an inclusive workplace.