Customer Service Representative (Calgary Crowfoot)

Trail Appliances Ltd.; Calgary; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Employee discounts

Job summary

Trail Appliances Ltd. in Calgary, Alberta, is hiring a Customer Service Representative. You will be the first point of contact, greeting customers, handling inquiries, and ensuring a positive brand impression.

The role requires professionalism, patience, and a people-first attitude. Responsibilities include assisting customers in person and by phone, booking deliveries, processing payments, typing invoices at 40 wpm, and keeping orderly records.

Qualifications

• Experience in fast-paced customer service environments.
• Typing speed minimum 40 words per minute.
• Strong communication, both written and verbal.
• Ability to collaborate with sales team and other departments.

Responsibilities

• Greet and assist customers in person and by phone.
• Book deliveries and coordinate scheduling.
• Process customer payments and prepare invoices (40 wpm typing required).
• Maintain organized records and filing.
• Collaborate with sales consultants to provide solutions.

Skills

Customer service

Typing 40 wpm

Communication skills

Team collaboration

Multi-tasking

Tools

Point of sale system

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Employee discounts

What you’ll be doing:

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
• Maintain organized records and manage filing systems.
• Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful:

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
• Proactively provide input and recommendations to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation:

$17.00/hr

We value diverse perspectives and are committed to creating an inclusive workplace.