Customer Care Representative - UPL

Information Services Corporation ISC; Stratford; Hybrid; CAD 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid work schedule

Career development

Education support

Inclusive workplace

Recognition programs

Job summary

Credit Risk Management Canada Ltd. in Stratford/Etobicoke, ON is seeking a Temporary Customer Care Representative to assist in managing delinquent accounts and maintaining good standing.

Hybrid work arrangement available with in-office and remote components. You will contact customers by phone and email, arrange payments, update account information, and strive to meet weekly collection targets, reporting to the Manager, Debt Recovery.

Qualifications

• 1–2 years in admin or customer service is an asset, but not required.
• Bilingualism in French and English is an asset.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage competing priorities.
• Comfortable using Microsoft Office, softphone apps and CRM systems.

Responsibilities

• Communicate with customers by email and phone.
• Send/receive documents to update accounts.
• Find solutions and arrange payments.
• Meet weekly call and collection targets.
• Complete skip tracing tasks as needed.
• Update clients on account status.

Skills

Customer service

Communication

Multitasking

CRM

MS Office

Softphone

Tools

CRM systems

Microsoft Office

Softphone apps

Job description

Company Name:

Credit Risk Management Canada Ltd.

Location:

Stratford OR Etobicoke ON

Status:

Temporary full-time Vacancy for up to 1 year

Hybrid:

This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

Salary Range:

The annual salary for this position ranges from $36,750 - $44,750. Exact compensation may vary based on qualification, experience, and education

Job Close Date:

November 6, 2026

About the Company:

We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best-in-class performance and better service than they imagined for themselves and their customers – one conversation at a time.

Role Overview:

We are looking for a Temporary Customer Care Representative to help grow our business and contribute to our future.

In this opportunity, you will play a key role in supporting customers with accounts under 60 days delinquent by helping them find solutions and maintain their accounts in good standing. In this first-party collections role, you’ll communicate with customers by phone and email, arrange payments, update account information, and ensure timely follow-up. Reporting to the Manager, Debt Recovery, other highlights include:

• Communicating with customers using email and phone calls.
• Sending and receiving various documents to update accounts.
• Finding solutions and arranging payment(s).
• Meeting call and collection targets on a weekly basis.
• Completing skip tracing tasks as needed.
• Communicating with clients on updates with accounts.

What you’ll need:

• 1-2 years of administrative or customer service experience is an asset, but not required
• Bilingualism in French and English is an asset
• Strong communication skills, both verbal and written
• Ability to multitask and manage competing priorities
• Comfortable using computer software such as Microsoft Office, softphone applications, and CRM systems

Whatweoffer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work.We’recommitted to creating a supportive, inclusive, and engaging environment where people can thrive.Here’swhat you can expect when you join our team:

• Innovative technology
• A record of sustainable growth,
• Investment in diversifying lines of business

• Career development and internal growth opportunities
• Education support to help advance your skills
• Opportunities to contribute to meaningful, high-impact work

• A supportive, inclusive workplace built on trust and collaboration
• Recognition programs that celebrate contributions and achievements
• A hybrid work schedule that supports work-life balance

A little more about us:

UPLevel is a subsidiary within ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we’ve excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.