Customer Care Representative - UPL

Credit Risk Management Canada Ltd.; Stratford; Hybrid; CAD 37,000 - 45,000; Full time

Benefits offered by this job

A hybrid work schedule that supports a

A record of sustainable growth, INVEST

Job summary

Credit Risk Management Canada Ltd. in Stratford/Etobicoke, Ontario is seeking a temporary Customer Care Representative to support accounts under 60 days delinquent by phone and email, arrange payments, and update information. The role reports to the Manager, Debt Recovery with weekly target-driven performance.

A hybrid work arrangement is available. Ideal candidates have 1–2 years of admin or customer service experience, strong communication, and multitasking abilities, plus familiarity with

Qualifications

• 1–2 years of administrative or customer service experience is an asset.
• Bilingualism in French and English is an asset.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage competing priorities.
• Comfortable using Microsoft Office, softphone applications, and CRM systems.

Responsibilities

• Communicating with customers using email and phone calls.
• Sending and receiving various documents to update accounts.
• Finding solutions and arranging payment(s).
• Meeting call and collection targets on a weekly basis.
• Completing skip tracing tasks as needed.
• Communicating with clients on updates with accounts.

Skills

Administrative skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

CRM systems

Softphone apps

Job description

Company Name: Credit Risk Management Canada Ltd. Location: Stratford OR Etobicoke ON Status: Temporary full-time Vacancy for up to 1 year Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work. Salary Range: The annual salary for this position ranges from $36,750 - $44,750. Exact compensation may vary based on qualification, experience, and education Job Close Date: November 6, 2026

About the Company

We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best-in-class performance and better service than they imagined for themselves and their customers – one conversation at a time.

Position Overview

We are looking for a Temporary Customer Care Representative to help grow our business and contribute to our future. In this opportunity, you will play a key role in supporting customers with accounts under 60 days delinquent by helping them find solutions and maintain their accounts in good standing. In this first-party collections role, you’ll communicate with customers by phone and email, arrange payments, update account information, and ensure timely follow-up. Reporting to the Manager, Debt Recovery, other highlights include:

• Communicating with customers using email and phone calls.
• Sending and receiving various documents to update accounts.
• Finding solutions and arranging payment(s).
• Meeting call and collection targets on a weekly basis.
• Completing skip tracing tasks as needed.
• Communicating with clients on updates with accounts.

Requirements

• 1–2 years of administrative or customer service experience is an asset, but not required
• Bilingualism in French and English is an asset
• Strong communication skills, both verbal and written
• Ability to multitask and manage competing priorities
• Comfortable using computer software such as Microsoft Office, softphone applications, and CRM systems

Benefits

• We believe in progress with purpose.
• Innovative technology
• A record of sustainable growth, Investment in diversifying lines of business
• We support your growth.
• Career development and internal growth opportunities
• Education support to help advance your skills
• Opportunities to contribute to meaningful, high-impact work
• We care about people.
• A supportive, inclusive workplace built on trust and collaboration
• Recognition programs that celebrate contributions and achievements
• A hybrid work schedule that supports work–life balance

Company Culture & Values

Here’s what you can expect when you join our team: We believe in progress with purpose.

A little more about us: UPLevel is a subsidiary within ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Help us deliver exceptional customer care, one conversation at a time.

Headquartered in Canada, ISC is a leading provider of registry and information management services for public data and records. Throughout our history we have delivered value to our clients by providing solutions to manage, secure and administer information through our Registry Operations, Services and Technology Solutions segments. ISC is focused on sustaining its core business while pursuing new growth opportunities. As an award-winning employer, ISC is committed to driving innovation and creating opportunities for growth. We are proud to support and invest in our diverse team of passionate people, and foster a culture of well-being.

ISC welcomes applications from people with disabilities.

Accommodations are available on request for candidates taking part in the selection process.