1st Party Collection Agent - UPL

Credit Risk Management Canada Ltd.; Quebec; Hybrid; CAD 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Best in class performance and service

Career development opportunities

Access to learning opportunities

Job summary

Credit Risk Management Canada Ltd. in Quebec/Etobicoke is seeking a 1st Party Collection Agent (Debt Recovery Account Manager) to help grow our business by reconciling accounts under 60 days delinquent as 1st party collections.

Reporting to Manager, Debt Recovery, other highlights include: Communicate with customers by email and phone, send/receive documents to update accounts, find solutions and arrange payments, meet weekly collection targets, and complete skip tracing as needed.

Qualifications

• Bilingual in French and English.
• Strong communications skills.
• Ability to multitask.
• Experience with CRM systems and basic software.
• 1–2 years of experience is an asset but not required.

Responsibilities

• Communicate with customers using email and phone calls.
• Send and receive documents to update accounts.
• Find solutions and arrange payment(s).
• Meet call and collection targets on a weekly basis.
• Complete skip tracing tasks as needed.
• Communicate with clients on updates with accounts.

Skills

Bilingual in French and English

High level of communication skills

Ability to multitask

Tools

Microsoft Office Suite

CRM Systems

Soft phone applications

Job description

Company Name: Credit Risk Management Canada Ltd.

Location: Quebec or Etobicoke

Status: Permanent, Full-time

Job Close Date: November 6, 2026

We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best in class performance and better service than they imagined for themselves and their customers – one conversation at a time.

Role Summary

We are looking for a 1st Party Collection Agent (internally referred to as Debt Recovery Account Manager), to help grow our business and contribute to our future. As a Debt Recovery Account Manager, you will be focusing on reconciling accounts under 60 days delinquent as 1st party collections. Reporting to Manager, Debt Recovery, other highlights include:

• Communicate with customers using email and phone calls.
• Send and receive various documents to update accounts.
• Find solutions and arrange payment(s).
• Meet call and collection targets on a weekly basis.
• Complete skip tracing tasks as needed.
• Communicate with clients on updates with accounts.

What you’ll need

• Bilingual in French and English.
• High level of communications skills.
• Ability to multitask.
• Have knowledge of computer software like, Microsoft suit, soft phone applications and different CRM Systems.
• 1-2 years of experience considered an asset but not required.

What we offer

• We believe in progress with purpose.
• Best in class performance and service levels
• Exceptional customer care
• Multi-language client support
• We support your growth.
• Career development opportunities
• Access to thousands of learning opportunities to support your personal and professional interests.
• We care about people.
• Award winning Corporate Culture
• Competitive benefits package
• Hybrid work schedule
• Recognition programs

A little more about us

UPLevel is a subsidiary within ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. Help us deliver exceptional customer care, one conversation at a time.

Headquartered in Canada, ISC is a leading provider of registry and information management services for public data and records. Throughout our history we have delivered value to our clients by providing solutions to manage, secure and administer information through our Registry Operations, Services and Technology Solutions segments. ISC is focused on sustaining its core business while pursuing new growth opportunities. As an award-winning employer, ISC is committed to driving innovation and creating opportunities for growth. We are proud to support and invest in our diverse team of passionate people, and foster a culture of well-being.

Equal Opportunity

ISC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.