Recovery Representative

ESC Corporate Services; Toronto; Hybrid; CAD 42,250 - 51,750; Full time

Benefits offered by this job

Career development opportunities

Education support

Recognition programs

Hybrid work schedule

Job summary

ESC Corporate Services in Toronto is seeking a Recovery Representative to manage recovery files and work with suppliers like bailiffs and auctions. This role involves handling customer interactions, ensuring compliance with recovery processes, and supporting voluntary recoveries. The ideal candidate will have some post-secondary education and 1-3 years of experience, demonstrating strong communication skills and attention to detail. Hybrid work arrangement is available, promoting work-life balance while contributing to a collaborative team environment.

Qualifications

• 1-3 years of relevant experience preferred.
• Excellent telephone etiquette and quick thinking.

Responsibilities

• Manage recovery files and coordinate repossession processes.
• Interact with customers to resolve inquiries and handle complaints.
• Review and authorize supplier costs/invoices.

Skills

Reading comprehension

Mathematical skills

Written and oral communication

Attention to detail

Problem solving

Decision making

Critical thinking

Organizing

Computer use

Education

Some post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education.

Job Close Date: May 25, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Recovery Representative to help grow our business and contribute to our future.

In this role, you’ll manage recovery files and work closely with suppliers such as bailiffs, auctions, and towing companies to coordinate the repossession, transport, and liquidation of moveable assets. You’ll also handle customer interactions, support voluntary surrenders and redemptions, and ensure compliance with recovery processes and provincial regulations.

What you’ll do:

This position offers an excellent opportunity to build expertise in the recovery industry while contributing to a collaborative and process-driven team. Reporting to a Team Lead, the key duties of the role include:

• Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport and liquidation of moveable assets
• Follow recovery process and apply all applicable rules
• Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager
• Manage file assignments to ensure that company obligations are met. Files are assigned based on client customer’s last name (no specialty in terms of specific clients supported).
• Review and authorize supplier costs / invoices such as storage, transportation, priority liens, bailiff fees etc. within their cost limits
• Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province
• Perform necessary tasks related to quality control parameters by ensuring all processes are followed
• Recovery Representatives can elevate questions to Recovery Representative II or the Recovery Manager
• Other administrative duties, as required

Knowledge & Qualifications:

• Some post-secondary education coupled with 1-3 years of relevant experience.
• Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.
• Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.
• Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer
• Ability to work in a fast-paced environment, work under pressure, tight deadlines

Please note: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

• A record of sustainable growth,
• Investment in diversifying lines of business

We support your growth.

• Career development and internal growth opportunities
• Education support to help advance your skills
• Opportunities to contribute to meaningful, high-impact work

We care about people.

• A supportive, inclusive workplace built on trust and collaboration
• Recognition programs that celebrate contributions and achievements
• A hybrid work schedule that supports work–life balance

A little more about us:

ESC is a wholly owned subsidiary of ISC (TSX:ISC). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by May 25, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted. If you are selected for an interview, please advise if you require any accommodations prior to the interview.