Customer Care Representative – Receptionist – Bilingual

Workplace Safety North; Greater Sudbury; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Care Representative to join their high-performance team. In this role, you will be the essential link between clients and internal departments, ensuring excellent customer service and support. Your responsibilities include maintaining records in Dynamics 365 and coordinating with the print service provider to ensure materials are available. If you have a passion for relationship building and a strong background in customer care, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3 years of related job experience in customer care or administration.
• Advanced oral French language skills are required.

Responsibilities

• Act as the primary point of contact for clients and stakeholders.
• Maintain accurate records of training and consulting information.

Skills

Bilingual (English and French)

Customer Care

Relationship Building

Organizational Skills

Time Management

Education

Post-secondary education in General Office Administration

Tools

Dynamics 365

Job description

As part of a high-performance team, you will be the primary point of contact for clients, stakeholders and vendors. The Customer Care Representative – Bilingual plays a critical role in establishing and maintaining successful external client relationships, referring clients to appropriate internal consultants or departments, and assisting clients to identify relevant programs, products and services.

In this role, you will support the accurate record keeping of training and consulting information by entering the appropriate records in Dynamics 365. You will ensure that program materials and products are available to order from the print service provider, and that the specialists delivering training have the current version of the related leader’s guide. This is achieved by working closely with the print service provider and the Program Development team.

You enjoy relationship building and have a strong belief in excellent customer care services. You have demonstrated ability to build rapport, interact and maintain relationships with all levels of management, employees, key stakeholders, and external clients. Your ability to organize workloads and prioritize is accompanied by your ability to manage multiple tasks and work within tight deadlines.

You have obtained a post-secondary education or equivalent combination of education and experience in General Office Administration, complemented with three (3) years of related job experience. Bilingualism in English and French is required. You must possess advanced level oral French language skills.