Customer Banking Specialist

TD Bank Group; Sydney; Hybrid; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Sydney, NS is seeking a customer service representative who can process financial transactions accurately and deliver an excellent experience. You will assess customer needs and recommend banking solutions, handle routine inquiries, and contribute to a positive, diverse work environment.

The role requires a High School diploma and at least 1 year in a fast-paced setting; proficiency with MS Office and strong communication are essential.

Qualifications

• High School diploma or equivalent; 1+ years in a fast-paced service role.
• Strong MS Office skills and internet proficiency.
• Clear verbal and written communication with customers.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions and complete business processes accurately.
• Connect with customers to advise on solutions clearly and professionally.
• Support a positive, diverse and equitable work environment.

Skills

Customer service

Financial transactions

MS Office

Communication skills

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office Suite

Job description

TD Canada Trust in Sydney, NS is seeking a customer service representative who can process financial transactions accurately and deliver an excellent experience. You will assess customer needs and recommend banking solutions, handle routine inquiries, and contribute to a positive, diverse work environment.

The role requires a High School diploma and at least 1 year in a fast-paced setting; proficiency with MS Office and strong communication are essential.