Banking Customer Experience Specialist - Transactions & Solutions

Jobtailor; Dartmouth; On-site; CAD 35,000 - 50,000; Full time

Job summary

Jobtailor in Dartmouth, Nova Scotia, Canada, is seeking an entry-level Banking Customer Service Associate to process deposits, withdrawals and bill payments while understanding customer needs and recommending solutions. You will respond to inquiries and resolve concerns using standard procedures, delivering accurate, high-quality service.

The role requires a High School diploma (or 1+ years’ experience), strong administration and time-management skills, and hands-on MS Office proficiency.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.
• A dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs and recommend solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve assigned goals and business objectives by promoting banking solutions.
• Deliver quality customer experiences and recommend operational improvements.

Skills

Customer experience skills

Time management

Detail oriented

Initiative

Dynamic communicator

Education

High School diploma or equivalent

Tools

MS Office

Word

Excel

Outlook

Internet

Job description

Jobtailor in Dartmouth, Nova Scotia, Canada, is seeking an entry-level Banking Customer Service Associate to process deposits, withdrawals and bill payments while understanding customer needs and recommending solutions. You will respond to inquiries and resolve concerns using standard procedures, delivering accurate, high-quality service.

The role requires a High School diploma (or 1+ years’ experience), strong administration and time-management skills, and hands-on MS Office proficiency.