CRO & UX Optimization Specialist

Bnc; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank is seeking a CRO Specialist to optimize user experience on bnc.ca through rigorous A/B and multivariate testing. You will analyze behavioral data, identify friction points, and collaborate with cross-functional teams to align testing with business objectives.

The role emphasizes data-driven decision making and ongoing optimization. The team operates in a hybrid environment with strong emphasis on continuous learning, training programs, and career development.

Qualifications

• 3-5 years of relevant experience in digital strategy, UX/UI or related business.

Responsibilities

• Identify friction points in user journeys and design A/B and multivariate tests to maximize online conversions.
• Analyze behavioral data (Adobe Analytics, heatmap, etc.) to identify optimization opportunities.
• Execute, analyze and develop test results to draw out what they have learned.
• Collaborate with cross-functional teams to identify opportunities and share results.
• Contribute to the definition of the testing roadmap by aligning initiatives with business objectives.
• Continuously optimize strategy, document learnings and adjust actions based on results.

Skills

A/B Testing

Digital Marketing

Digital Strategy

Teamwork

Empathy

Initiative

Learning Agility

Resiliency

Curiosity

Prioritization

Performance Marketing

Self-Sufficiency

Artificial Intelligence

Diversity & Inclusion

Marketing Strategy

Strategic Communication

Tools

Adobe Analytics

Job description

National Bank is seeking a CRO Specialist to optimize user experience on bnc.ca through rigorous A/B and multivariate testing. You will analyze behavioral data, identify friction points, and collaborate with cross-functional teams to align testing with business objectives.

The role emphasizes data-driven decision making and ongoing optimization. The team operates in a hybrid environment with strong emphasis on continuous learning, training programs, and career development.