Crisis Response & Victim Services Advocate

Tenaquip NIS Limited.; Kelowna; On-site; CAD 56,000 - 72,000; Part time

Job summary

The Victim Services Caseworker provides crisis response, emotional support and practical assistance to victims and witnesses of crime or trauma in the community.

Responsibilities include collaborating with RCMP and community partners, performing safety assessments, guiding clients through court processes and coordinating referrals to services, housing and income assistance. This part-time role requires confidentiality and on-call availability.

Qualifications

• Must be able to meet and maintain RCMP Security Clearance status.
• Knowledge of Police Database systems preferred.
• Working knowledge of Criminal Justice System.
• Working knowledge of social services resources and issues including: Grief support and trauma reactions, mental illness, abuse, suicide intervention, etc.

Responsibilities

• Respond to crisis and provide emotional support to victims and witnesses of crime or trauma.
• Accept referrals from RCMP, general public and community colleagues with quick initial contact.
• Liaise with Criminal Justice partners to assist and support victims of crime.
• Assist RCMP on serious crime, homicide files and ensure information disclosed to victims/family does not impact investigation.
• Maintain client confidentiality and relevant reporting requirements.
• Educate clients about court processes, court orientation, attendance, outcomes, and no contact orders.
• Conduct safety and suicide risk assessments and offer crisis debriefings.
• Assist clients with forms and referrals to housing, income assistance and other services.
• Maintain accurate records and report statistics to the Ministry and RDCO.
• Promote Victim Services through community involvement and educational events.
• Create and present information to community groups and participate in research as applicable.
• On-call emergency availability for police call-outs (24/7).
• Continuing education and training to enhance trauma response knowledge.

Skills

RCMP Security Clearance

Police Database knowledge

Criminal Justice System knowledge

Social services knowledge

Trauma and crisis support

Education

Related-field degree

Job description

The Victim Services Caseworker provides crisis response, emotional support and practical assistance to victims and witnesses of crime or trauma in the community.

Responsibilities include collaborating with RCMP and community partners, performing safety assessments, guiding clients through court processes and coordinating referrals to services, housing and income assistance. This part-time role requires confidentiality and on-call availability.