Crisis Response: Community-Led Team Lead

Canadian Mental Health Association; Kelowna; On-site; CAD 73,000 - 90,000; Full time

Benefits offered by this job

Vacation days

Personal health days

Professional development

Job summary

CMHA Kelowna & District is seeking a CRCL Team Lead to support the Crisis Response, Community-Led program in Kelowna. This role focuses on leadership, trauma-informed supervision, and operational oversight of a mobile crisis team serving ages 13+.

The position is a full-time, 10-month term starting January 2027, with a 40-hour work week (Mon–Thu 11:00am–9:00pm and occasional 9am–7pm rotations). The team collaborates with partners to provide harm-reduction based, culturally safe crisis

Qualifications

• Degree in Health or Social Services (e.g., Public Health, Social Work)
• Minimum 3-5 years’ experience in mental health, substance use, crisis response, or harm reduction environments
• Minimum 1-3 years' supervisory or coordination experience
• Valid Class 5 driver’s license with a Driver’s Abstract & ICBC record
• Criminal Record Check clearance in the Vulnerable Sector

Responsibilities

• Oversee day-to-day operations of the CRCL team, including scheduling and resource allocation
• Manage staff schedules, timesheet approvals, and leave requests
• Ensure quality control and compliance with operational protocols
• Oversee management of outreach supplies and resources
• Support planning, evaluation, and improvement of CRCL systems and protocols
• Provide clinical and peer supervision for CRCL staff
• Conduct daily check-ins and 1:1 supervision to support team wellbeing
• Foster relationships with community partners and emergency services

Skills

Verbal communication

Written communication

Crisis response

Team supervision

Cultural humility

Education

Degree in Health or Social Services

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling tools

Case management systems

Job description

CMHA Kelowna & District is seeking a CRCL Team Lead to support the Crisis Response, Community-Led program in Kelowna. This role focuses on leadership, trauma-informed supervision, and operational oversight of a mobile crisis team serving ages 13+.

The position is a full-time, 10-month term starting January 2027, with a 40-hour work week (Mon–Thu 11:00am–9:00pm and occasional 9am–7pm rotations). The team collaborates with partners to provide harm-reduction based, culturally safe crisis