Supportive Housing Team Lead

Canadian-Mental-Health-Association; Kelowna; On-site; CAD 67,000 - 75,000; Full time

Benefits offered by this job

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP matching program

Vacation & Personal Health Days

Job summary

CMHA Kelowna & District is seeking a full-time Supportive Housing Team Lead for the Ellis Place program in Kelowna. The role oversees staff across all shifts, coordinates training, and ensures program delivery 24/7.

The TL performs administrative duties, budget monitoring, and contributes to policy development. Ideal candidates have a diploma in human/services, 1–2 years supervision, and a commitment to harm reduction and trauma-informed care.

Qualifications

• Diploma in Human/Social Services Field
• 1-2 years of supervisory experience
• Experience working in a Supportive Housing environment required
• Criminal Record Check clearance in the Vulnerable Sector
• Valid Class 5 BC driver’s license
• Reliable vehicle and ability to travel between facilities and locations
• Experience navigating the RTA system considered an asset
• Proficient in Microsoft Outlook, Word and Excel

Responsibilities

• Implements programs to meet pre-established goals and objectives, including determining methods of operating and evaluating the program
• Supervises staff by performing duties such as assigning work, providing feedback, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records as well as resolve staffing issues
• Develops and fosters a cohesive team environment through regular meetings, activities and ongoing team development
• Assists in recruitment and selection of staff by performing duties such as reviewing applications, developing interview questions and participating in interviews
• Participates in case planning with participants and/or healthcare providers to meet the needs of the participants and advocate for participants by problem solving in areas such as financial assistance and accessing community resources
• Acts as a liaison with community agencies, and promotes and encourages community involvement in the program
• Attends the monthly Community Advisory Committee (CAC) meetings facilitated by the funder and maintains regular and open communication with CAC members
• Facilitates evictions and all related Residential Tenancy Act (RTA) procedures including Arbitration
• Ensures compliance with OH&S policies and procedures
• Provides crisis intervention in situations such as medical emergencies and client disputes
• Manages approved budget, monitors and authorizes budgeted expenditures, and assists with financial reports and payment
• Reviews and maintains related documentation such as quarterly and annual reports
• Performs other related duties as assigned.

Skills

Supervisory experience

Team leadership

Crisis intervention

Harm reduction

Trauma-informed care

Program coordination

Communication skills

Education

Diploma in Human/Social Services Field

Criminal Record Check clearance

Valid Class 5 BC driver’s license

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CMHA Kelowna & District is hiring a full-time SupportiveHousing Team Lead for our Ellis Place Supportive Housing Program. This positionoffers 37.5 hours per week, with a typical work week of Monday – Friday, 8:00am– 4:00pm. Additional hours outside of regular work may need required to providecoverage, on call or crisis support.

WHO IS A SUPPORTIVE HOUSING TEAMLEAD?

The Supportive Housing Team Lead (TL) ensures that staff aretrained, supported, and equipped to provide the highest standards of service toprogram participants. TLs foster positive energy, professionalism, creativity,teamwork, and a psychologically healthy and safe workplace. As supportivehousing services operate 24 hours a day, 7 days a week, TLs hold responsibilityfor all staff across all shifts, regardless of schedule. TLs alsoperform key administrative functions, including overseeing staff timemanagement and contributing to program protocol development and implementation.

WHAT DOES A SUPPORTIVE HOUSING TEAMLEAD DO?

• Implements programs to meet pre-establishedgoals and objectives, including determining methods of operating and evaluatingthe program
• Supervises staff by performing duties such asassigning work, providing feedback, determining training requirements,orienting new staff, and maintaining timekeeping and attendance records as wellas resolve staffing issues
• Develops and fosters a cohesive team environmentthrough regular meetings, activities and ongoing team development
• Assists in recruitment and selection of staff byperforming duties such as reviewing applications, developing interviewquestions and participating in interviews
• Participates in case planning with participantsand/or healthcare providers to meet the needs of the participants and advocatefor participants by problem solving in areas suchas financial assistance andaccessing community resources
• Acts as a liaison with community agencies, andpromotes and encourages community involvement in the program
• Acts as a representative for Supportive Housingsite and CMHA Kelowna with community members impacted by or commenting on theoperations of the housing site, ensuring respectful and productive relationships and communication
• Builds and maintains relationships withcommunity groups and professionals to identify trends and priority healthissues, promote interest and participation, and support for the program
• Attends the monthly Community Advisory Committee(CAC) meetings facilitated by the funder and maintains regular and opencommunication with CAC members
• Facilitates evictions and all relatedResidential Tenancy Act (RTA) procedures including Arbitration
• Ensures compliance with OH&S policies andprocedures
• Provides crisis intervention in situations suchas medical emergencies and client disputes
• Ensures Critical Incident Reports and WorkSafeBCIllness & Injury Reports are completed by staff in a timely manner
• Manages approved budget, monitors and authorizesbudgeted expenditures, and assists with financial reports and payment
• Reviews and maintains related documentationsuchas quarterly and annual reports
• Performsother related duties as assigned.

YOUR STRENGTHS &EXPERIENCE:

• Diploma in Human/Social Services Field
• 1-2 years of supervisory experience
• Experience working in a Supportive Housingenvironment required
• Criminal Record Check clearance in theVulnerable Sector
• Valid Class 5 BC driver’s license
• Reliable vehicle and the ability to travelbetween facilities and other locations on a frequent basis, as well astransporting program participants within the community on an occasional basis
• Experience navigating the RTA system consideredan asset
• Ability to supervise, coach, and resolve staff challenges
• Ability to maintain consistent professionalboundaries
• Certificates in First Aid, CPR, Naloxone, MHFA,ASIST, Mandt and Food Safe considered an asset
• Ability to engage respectfully and develop rapportwith participants, with multiple barriers, through a harm reduction lens
• Ability to work independently and in cooperationwith team members
• Understanding of and commitment to working withpeople experiencing mental health concerns and substance use
• Proficient in Microsoft Outlook, Word and Excel
• Working knowledge of community-based resource
• Understanding of working with a Trauma Informedlens
• Understanding of Harm Reduction and HousingFirst principles
• Strong attention to detail
• Ability to plan, organize and prioritize
• Critical thinking and problem-solving skills
• Conflict resolution and crisis interventionskills
• Verbal and written communication skills
• Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in directcontact with dust, dirt, germs and human bio-products

WHO IS CMHA KELOWNA &DISTRICT?

At CMHA Kelowna & District, we are dedicated to MentalHealth in our community. No matter how old or how young, we provide support forfamilies and individuals through programs that promote positive mental healthand support recovery, while championing the elimination of barriers that canprevent people from thriving. We are a dynamic, innovative and visionaryorganization. We are looking for someone who shares our vision of a mentallyhealthy Kelowna and are passionate about making a difference in our communityby bringing their particular expertise to our organization. To learn more,check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICTOFFERS YOU:

• A competitive annual salary of $66,709.50-75,000
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• Aworkplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives tocreate a workplace that respects and values all individuals, minimizes bias,and promotes the equity, diversity, and inclusion of different perspectives andideas. At CMHA Kelowna & District that means welcoming diversity in mentalhealth, race, ethnicity, and culture. It also means diverse abilities, age,religion, sexual orientation, socio-economic status, gender identities,education, marital status, language, and physical self-expression. These valuesare embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest,however only short-listed candidates and those legally eligible to work inCanada will be contacted.