Client Engagement Worker

Canadian Mental Health Association; Kelowna; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive wage

Dental & Health Benefits

RRSP matching

Vacation & Personal Days

Job summary

CMHA Kelowna & District is hiring a full-time Client Engagement Worker for Ellis Place in Kelowna. The role entails 40 hours per week with a Sunday–Thursday 9am–5pm schedule, focused on harm-reduction oriented client support and connection to housing and community resources.

The CEW serves as the front-line contact for participants, conducts initial engagement, develops SMART goals, and coordinates referrals within a multi-disciplinary team.

Qualifications

• Diploma in Human/Social Service or related field; may include education, training and experience.
• 1 year of case management experience is required.
• Criminal Record Check clearance for Vulnerable Sector.

Responsibilities

• Serve as the initial contact for participants entering Supportive Housing.
• Perform case management tasks including engaging participants and building SMART goals.
• Provide information and connect participants to housing and community resources.
• Advocate for participants to access health supports when needed.
• Maintain participant records and ensure flow of information within the team.
• Assist with on-site and off-site activities to support participant needs.
• Collaborate with SHWs, Team Lead, and Counsellors for wraparound support.

Skills

Diploma in social service

Case management

Driver's license

Reliable vehicle

Criminal Record Check

First Aid

Mental Health First Aid

CPR

Naloxone training

Food Safe

Supportive Housing experience

Community Social Service

Communication skills

Teamwork

Boundaries

Trauma-informed

Harm Reduction

HousingFirst principles

Resource navigation

Documentation

Crisis intervention

Microsoft Office

Intermediate computer skills

Education

Diploma in Human/Social Service

Tools

Microsoft Office

Job description

CMHA Kelowna & District is hiring for full-time ClientEngagement Worker at our Ellis Place location. This position offers 40 paidhours per week with a work schedule of Sunday - Thursday, 9am-5pm.

WHO IS A CLIENT ENGAGEMENTWORKER?

The Client Engagement Worker(CEW)is the initial point of contact for all participants entering SupportiveHousing. It is a harm reduction focused, collaborative position that focuses onhousing success and connects participants with complex barriers to programs andservices, both internal and external, that can help to address their needs. TheCEW supportsall social issues including, but not limited to, poverty, mentalillness, bullying,substance use, domestic violence and abuse.

WHAT DOES A CLIENT ENGAGEMENTWORKER DO?

• Assumes primaryresponsibility for case management including conducting initialparticipant engagement, assessing needs and collaboratively developingSMART goals
• Proactivelyengagesparticipants to build rapport and gain an understanding of whatmotivates them
• Provideinformation, and connect participants to resources both within supportivehousingand in the community
• Problemsolves and advocates for participants to access appropriate healthsupports when required
• Recognizesparticipants’ strengths and honors their abilities while offering flexibleperson-centered support in establishing and progressing towards goals
• Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet participant needs andfacilitates referrals
• Providesindividual support in cases where an individual is struggling withbelongings management and home maintenance issues
• Supportsparticipants in off-site community-based activities such as groceryshopping, applying for gyms or community programs, and learning to usepublic transit
• Performday-to-day administrative duties including maintaining participant records
• Ensureflow of critical participant information with the team
• Createand maintain a system/schedule of tasks for the Supportive Housing Workers(SHW) on all shifts to complete for participants (i.e. referrals andapplications), and for them to provide progress updates
• Collaborateswith SHWs, Team Lead, Counsellors and external teams to provide wraparoundsupport for individuals who require more attention - i.e. severebelongings management
• Managetime effectively andassistswith tasks assigned by theTeam Lead
• Activelyparticipateinparticipant-relatedmeetings andtrainings
• Recognizeand responds to emergency situations such as mental health crises, andinvolves other services when appropriate
• Manages crises, including providing timelyresponse in providing CPR and Naloxone as part of overdose response
• Work within a multi-disciplinary team liaisingwith staff to promote asupportiverespectful environment whichemphasizescollaborative approaches and values contributions of all members, includingstaff andparticipants;
• Activelyparticipateinparticipant-relatedmeetings andtrainings
• Performs other related duties as assigned

YOUR STRENGTHS &EXPERIENCE:

• Diploma in Human/Social Service or related fieldor a combination of education, training and experience
• 1 year of case management experience required
• Criminal Record Check clearance in the Vulnerable Sector
• Reliable vehicle and ability to transport clients and travel between facilities and other locations daily
• Valid Class 5 BC driver’s license
• Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record
• Ability to obtain Rate Class 007 Business Insurance
• Certificates in First Aid, Mental Heath FirstAid, CPR, Naloxone and Food Safe considered an asset
• Experience working in a Supportive Housingenvironment considered an asset
• Experience working in the Community SocialService sector considered an asset
• Verbal and written communication skills
• Ability to engage respectfully and developrapport with program participants with multiple barriers
• Ability to work in cooperation with team membersand independently
• Ability to be non-judgmental and open with clearinterpersonal boundaries
• Understanding of and commitment to working withpeople experiencing mental health concerns and substance use
• Working knowledge and ability to effectivelynavigate community-based resources
• Ability to provide clear instruction
• Ability to maintain consistent professionalboundaries
• Ability to maintain confidentiality and followprivacy policies
• Strong understanding of Microsoft Outlook, Wordand Excel
• Intermediate computer skills
• Understanding of working with a Trauma Informedlens
• Understanding of Harm Reduction and HousingFirst principles
• Ability to organize and prioritize competingprogram and participant needs
• Strong attention to detail for documentingparticipant logs and critical incidents
• Ability to recognize changes in participants,analyze and resolve challenges
• Problem-solving and crisis intervention skillsto resolve participant conflicts
• Knowledge of local community resources
• Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in directcontact with dust, dirt, germs and human bio-products

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to MentalHealth in our community. No matter how old or how young, we provide support forfamilies and individuals through programs that promote positive mental healthand support recovery, while championing the elimination of barriers that canprevent people from thriving. We are a dynamic, innovative and visionaryorganization. We are looking for someone who shares our vision of a mentallyhealthy Kelowna and are passionate about making a difference in our communityby bringing their particular expertise to our organization. To learn more,check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICTOFFERS YOU:

• A competitive wage of $26.57/hour
• Dental, Health & EAP Benefits
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning,transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives tocreate a workplace that respects and values all individuals, minimizes bias,and promotes the equity, diversity, and inclusion of different perspectives andideas. At CMHA Kelowna & District that means welcoming diversity in mentalhealth, race, ethnicity, and culture. It also means diverse abilities, age,religion, sexual orientation, socio-economic status, gender identities,education, marital status, language, and physical self-expression. These valuesare embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest,however only short-listed candidates and those legally eligible to work inCanada will be contacted.