Family & Natural Supports Coordinator

Canadian Mental Health Association; Kelowna; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Dental benefits

Health & EAP Benefits

Wellness Spending Account

Vacation Pay & Personal Health Days

Job summary

CMHA Kelowna & District is seeking a full-time, 12-month Family & Natural Supports Coordinator in Kelowna. The role runs 37.5 hours weekly, typically Monday–Friday 9am–5pm, with Thursdays 11am–7pm, and focuses on helping youth at risk of homelessness build natural support networks.

The coordinator will assess housing history, connect participants to resources, coordinate collaborative care plans, and provide brief counseling while maintaining records.

Qualifications

• Degree in Social Work, Human Services or related field required.
• Minimum 2 years’ relevant experience working with youth and families.
• Regular exposure to trauma, homelessness, mental health challenges, or related issues.
• Valid Class 5 driver’s license and ability to transport clients.
• Criminal Record Check clearance in Vulnerable Sector.
• First Aid, CPR and Naloxone considered assets.

Responsibilities

• Assist youth in taking ownership of their care and decision-making.
• Connect participants with social, economic, recreational, and educational resources.
• Conduct assessments of housing history and supportive relationships.
• Collaborate on case plans with participants and supports.
• Facilitate mediation to strengthen family and support networks.
• Provide brief counseling and referrals to mental health services when needed.
• Maintain accurate case files and progress reports.
• Address participant inquiries and feedback promptly.
• Deliver training on systems navigation and access to community resources.

Skills

Social service delivery

Crisis intervention

Mediation & conflict resolution

Case planning

Documentation & record-keeping

Education

Degree in Social Work or Human Services

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CMHA Kelowna & District is hiring a full-time, 12-month term Family & Natural Supports Coordinator. This is a position offers 37.5 hours per week,with a typical work schedule of Monday-Friday, 9am-5pm with Thursdays being11am-7pm.

WHO IS A FAMILY & NATURAL SUPPORTS COORDINATOR?

The Family & Natural Supports (FNS) Coordinatorplays a critical role in fostering connections and support networks for youth atrisk of homelessness and dislocation. By emphasizing the core principles of theFamily and Natural Support Program, the Coordinator will empower youth to buildand strengthen their natural support systems, ensuring a holistic approach totheir physical, social, and emotional needs.

WHAT DOES A FAMILY & NATURAL SUPPORTS COORDINATOR DO?

• Assist youth in takingownership of their care and decision-making to positively influence their lifetrajectory
• Identify and connect participants withrelevant social, economic, recreational, and educational resources that can provide care and assistance during challenging times
• Conduct assessments toevaluate youth’s housing history and identify supportive relationships
• Engage incollaborative case planning with participants and their supports to facilitatesuccess
• Facilitate mediation andreconciliation for youth and their support networks to strengthen familialrelationships
• Deliver brief supportive counselingand make referrals to appropriate mental health services when needed
• Maintain accurate records includingcase files and progress reports
• Address participant feedback,inquiries, and complaints promptly
• Provide training insystems navigation, including access to community resources tailored toindividual needs
• Offer education ontopics such as Harm Reduction and Trauma-Informed Care
• Monitor participantsfor signs of potential emergencies and develop strategies to address challenges
• Document and reportany medical, behavioral, or legal issues as required
• Performs other relatedduties as assigned

STRENGTHS & EXPERIENCE:

• Degree in Social Work,Human Services or related field required
• Minimum 2 years’relevant experience working with youth and families
• Ability to beregularly exposed to individuals who are struggling with and/or recovering fromtrauma, drug/alcohol use, homelessness, mental health challenges and/or mentalillness
• Reliable vehicle andthe ability to meet/transport clients within the community on a frequent basis
• Valid Class 5 driver’slicense
• Ability toprovide a Driver’s Abstract & ICBC Claims & Insurance History Record
• Ability toobtain Rate Class 007 Business Insurance
• Criminal Record Checkclearance in the Vulnerable Sector
• Certificates in FirstAid, CPR and Naloxone considered an asset
• Ability to maintainconsistent professional boundaries
• Proficient MicrosoftOutlook, Word and Excel
• Strong theoreticalfoundation in social systems, human behavior, and support strategies
• Proficient inrecord-keeping and administrative tasks, including case management software
• Strong attention todetail and the ability to prioritize tasks and manage timeeffectively in a dynamic environment
• Strong analytical andproblem-solving skills to assess participant needs anddevelop appropriate interventions
• Conflict resolution,mediation and crisis intervention skills

WHOIS CMHA KELOWNA & DISTRICT?

AtCMHA Kelowna & District, we are dedicated to Mental Health in ourcommunity. No matter how old or how young, we provide support for families andindividuals through programs that promote positive mental health and supportrecovery, while championing the elimination of barriers that can prevent peoplefrom thriving. We are a dynamic, innovative and visionary organization. We arelooking for someone who shares our vision of a mentally healthy Kelowna and arepassionate about making a difference in our community by bringing their particularexpertise to our organization. To learn more, checkout our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERSYOU:

• A competitive hourly rate of $30.77
• Dental, Health & EAPBenefits
• Wellness SpendingAccount
• Vacation Pay &Personal Health Days
• A workplace culture thatfosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna &District strives to create a workplace that respects and values allindividuals, minimizes bias, and promotes the equity, diversity, and inclusionof different perspectives and ideas. At CMHA Kelowna & District that meanswelcoming diversity in mental health, race, ethnicity, and culture. It alsomeans diverse abilities, age, religion, sexual orientation, socio-economicstatus, gender identities, education, marital status, language, and physicalself-expression. These values are embedded in the work CMHA Kelowna &District does every day.

We appreciate and thank allapplicants for their interest, however only short-listed candidates and thoselegally eligible to work in Canada will be contacted.