CRCL Team Lead - Temporary

Canadian Mental Health Association; Kelowna; On-site; CAD 73,000 - 90,000; Full time

Benefits offered by this job

Vacation days

Personal health days

Professional development

Job summary

CMHA Kelowna & District is seeking a CRCL Team Lead to support the Crisis Response, Community-Led program in Kelowna. This role focuses on leadership, trauma-informed supervision, and operational oversight of a mobile crisis team serving ages 13+.

The position is a full-time, 10-month term starting January 2027, with a 40-hour work week (Mon–Thu 11:00am–9:00pm and occasional 9am–7pm rotations). The team collaborates with partners to provide harm-reduction based, culturally safe crisis

Qualifications

• Degree in Health or Social Services (e.g., Public Health, Social Work)
• Minimum 3-5 years’ experience in mental health, substance use, crisis response, or harm reduction environments
• Minimum 1-3 years' supervisory or coordination experience
• Valid Class 5 driver’s license with a Driver’s Abstract & ICBC record
• Criminal Record Check clearance in the Vulnerable Sector

Responsibilities

• Oversee day-to-day operations of the CRCL team, including scheduling and resource allocation
• Manage staff schedules, timesheet approvals, and leave requests
• Ensure quality control and compliance with operational protocols
• Oversee management of outreach supplies and resources
• Support planning, evaluation, and improvement of CRCL systems and protocols
• Provide clinical and peer supervision for CRCL staff
• Conduct daily check-ins and 1:1 supervision to support team wellbeing
• Foster relationships with community partners and emergency services

Skills

Verbal communication

Written communication

Crisis response

Team supervision

Cultural humility

Education

Degree in Health or Social Services

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling tools

Case management systems

Job description

As the first of its kind in Kelowna, Crisis Response,Community Led (CRCL) represents a bold shift in how we respond to mental healthand substance use crises through mobile, non-police, consent-based andculturally safe response to individuals aged 13+ experiencing mental health orsubstance use crises. We are seeking a CRCL Team Lead to support the team withthis transformative initiative in Kelowna as part of a broader provincialmovement to reimagine crisis care. This is a rare opportunity for passionate,values-driven leaders with extensive experience in crisis response and teammanagement to help bring this vision to life. Learn more about the provincialCRCL initiative at https://www.crisiscentre.bc.ca/crcl.

CMHA Kelowna& District is hiring a full-time, 10-month term, CRCL Team Lead for the Crisis Response, Community-Led(CRCL) program. This position is available as of January 2027 and offers a workschedule of 40 hours a week with a typical work week of Monday – Thursday11:00am - 9:00pm, with a biweekly rotational Thursday schedule of 9am-7pm.

WHO IS A CRCL TEAM LEAD?

The CRCL Team Lead providesleadership, operational oversight, and supervisory support for the CrisisResponse, Community-Led (CRCL) Team, which offers immediate crisis andde-escalation services for individuals aged 13+ experiencing mental healthand/or substance use-related crises. Reporting to the CRCL Manager, the TeamLead ensures the delivery of high-quality, trauma-informed, andharm-reduction-based services through compassionate team supervision, systemcoordination, and operational management. The CRCL Team Lead fosters acollaborative, equitable, and supportive team environment that centers staffwellness, transparency, and accountability, while also maintaining strongrelationships with community service providers, emergency services, andclients.

WHAT DOES A CRCL TEAMLEAD DO?

• Oversee day-to-day operations of the CRCL team,including team scheduling, coverage, and resource allocation
• Manage staff schedules, timesheet approvals, andleave requests to ensure continuous, equitable service delivery
• Ensure quality control and compliance withoperational protocols; report regularly to the CRCL Manager
• Oversee the management of outreach supplies andresources (e.g., harm reduction supplies, food, clothing)
• Support ongoing planning, evaluation, andimprovement of CRCL systems and protocols
• Participate in internal and external reportingand help develop program frameworks aligned with community needs andorganizational values
• Provide clinical and peer-based supervision for CRCLstaff
• Conduct daily check-ins, debriefings, and 1:1staff supervision to support team mental health and performance
• Supervise documentation ensuringconfidentiality, safety, and data accuracy
• Support recruitment and onboarding of new teammembers in collaboration with the CRCL Manager
• Ensure the team is equipped with appropriatetools and knowledge to work effectively and safely in the field
• Provide ongoing staff development, includingtraining, coaching, and mentoring
• Provide program coverage during staff absences
• Support the delivery of trauma-informed,community-based crisis services grounded in harm reduction, cultural humility,and anti-oppressive practice
• Provide direct service support and emergencyinterventions (e.g., First Aid, Naloxone) when required
• Foster and maintain effective workingrelationships with community partners and emergency services personnel
• Performs other related duties asassigned

QUALIFICATIONS & EXPERIENCE:

• Degree in Health or Social Services (e.g.,Public Health, Social Work), or an equivalent combination of education andexperience
• Minimum 3-5 years’ relevant experience workingin mental health, substance use, crisis response, or harm reduction serviceenvironments
• Minimum 1-3 years' experience in supervisory orcoordination roles
• Reliable vehicle with ability to travel betweenfacilities and other locations on a frequent basis
• Valid Class 5 driver’s license with a Driver’sAbstract & ICBC Claims & Insurance History Record
• Criminal Record Check clearance in theVulnerable Sector
• Certificates in ASIST, CBT, DBT, First Aid,CPR-C with AED, Mental Health First Aid and Naloxone considered an asset
• Experience working in the non-profit sectorconsidered an asset
• Strong verbal and written communication skills
• Demonstrated cultural humility with the abilityto build trust with marginalized populations
• Ability to navigate emotionally charged andhigh-risk scenarios with empathy and professionalism
• Skilled in cultivating respectful, collaborativerelationships with staff, peers, community partners, Indigenous communities,and law enforcement (e.g., RCMP, bylaw, etc.)
• Demonstrated leadership experience in supervisingand supporting a diverse, trauma-exposed team
• Ability to maintain confidentiality, clinicalstandards, ethical practice, ethics in crisis care, and appropriatedocumentation
• Ability to maintain consistent professionalboundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in scheduling tools, case managementsystems, supply management systems, and reporting protocols
• Familiarity with dispatch trackingsoftware and client case management platforms
• Strong knowledge of crisisintervention, suicide prevention, mental health assessments, and casemanagement practices
• Proficiency with trauma-informed, harmreduction-based, and peer-informed approaches
• Deep understanding of the social determinants ofhealth, particularly for people who use substances, 2SLGBTQIA+ individuals,people with lived experience, and people living outdoors or unhoused
• Strong assessment, triage, and risk managementskills
• Familiaritywith BC Mental Health Act, Child, Family and Community Services Act, andrelated legislation
• Strong understanding of compliancewith health privacy legislation and data protection standards
• Understanding of overdose response tools andmedical crisis interventions
• Knowledge of local service networks, emergencyprotocols, and geographic familiarity with Kelowna, BC
• Quick decision-making, critical thinking, andreal-time problem solving in complex crisis scenarios
• Strong conflict resolution and non-violentcommunication skills
• Ability to remain calm, emotionally regulated,and task-focused under pressure
• Ability to multitask between operationalmanagement, team supervision and direct crisis response support
• Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness
• This position will be regularly exposed tooccupational hazards including but not limited to: direct contact with dust,dirt, germs and human bio-products ; varying weather conditions

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in ourcommunity. No matter how old or how young, we provide support for families andindividuals through programs that promote positive mental health and supportrecovery, while championing the elimination of barriers that can prevent peoplefrom thriving. We are a dynamic, innovative and visionary organization. We arelooking for someone who shares our vision of a mentally healthy Kelowna and arepassionate about making a difference in our community by bringing their particularexpertise to our organization. To learn more, check out our website atwww.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive salary wage of $81,494.40
• Vacation & Personal Health Days
• Workplace culture that fosterslearning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplacethat respects and values all individuals, minimizes bias, and promotes theequity, diversity, and inclusion of different perspectives and ideas. At CMHAKelowna & District that means welcoming diversity in mental health, race,ethnicity, and culture. It also means diverse abilities, age, religion, sexualorientation, socio-economic status, gender identities, education, maritalstatus, language, and physical self expression. These values are embedded inthe work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, howeveronly short-listed candidates and those legally eligible to work in Canada willbe contacted