Mobile Crisis Responder (Mental Health & Harm Reduction)

AVI Health & Community Services; Victoria; On-site; CAD 55,000 - 75,000; Full time

Job summary

AVI Health & Community Services in Victoria, BC seeks a Crisis Responder for the CRCL team to deliver acute mobile crisis support and de-escalation for individuals 13 years and older, grounded in harm reduction and trauma-informed care.

You will collaborate with a multidisciplinary team to assess, intervene in crises, and facilitate safety planning, with referrals to services or escalation when necessary; two applicant streams are welcome—lived experience or formal education.

Qualifications

• Minimum 3–5 years relevant experience in mental health services, including crisis de-escalation and mobile crisis response.
• Experience with crisis intervention, safety planning, and referrals or escalation to emergency services.
• Knowledge of harm reduction and trauma-informed approaches.
• Cultural humility and ethical practice in crisis settings.

Responsibilities

• Provide acute mobile crisis support and de-escalation for persons 13+ experiencing mental health or substance use crises.
• Assess risk, perform suicide intervention, and develop safety plans.
• Coordinate referrals to community services and escalate to emergency services when needed.
• Work in a trauma-informed, person-centered framework with a team.

Skills

Emotional resilience

Humility

Conscientiousness

Nonviolent communication

Situational awareness

Education

Degree in mental health field

Crisis care education asset

Job description

AVI Health & Community Services in Victoria, BC seeks a Crisis Responder for the CRCL team to deliver acute mobile crisis support and de-escalation for individuals 13 years and older, grounded in harm reduction and trauma-informed care.

You will collaborate with a multidisciplinary team to assess, intervene in crises, and facilitate safety planning, with referrals to services or escalation when necessary; two applicant streams are welcome—lived experience or formal education.