Crisis Response Dispatcher – Community-Led (CRCL)

GetHired, Inc.; Kelowna; On-site; CAD 66,000 - 71,000; Full time

Benefits offered by this job

Dental, Health & EAP Benefits

RRSP matching program

Wellness Spending Account

Vacation & Personal Health Days

Job summary

CMHA Kelowna & District is hiring a full-time CRCL Dispatcher in Kelowna, BC. You will handle crisis calls/texts for ages 13+, perform assessments, provide de-escalation, and coordinate dispatch with emergency services while maintaining client confidentiality.

The role requires 3–5 years’ crisis experience, a mental health degree, and a valid driver’s license. Competitive benefits are offered and on-site shifts run Mon–Thu 11am–9pm.

Qualifications

• Degree in the mental health field (i.e. counselling, social work, psychiatric nursing or related)
• Criminal record check clearance for Vulnerable Sector
• Valid Class 5 driver’s license with clean driving record
• Minimum 3–5 years’ experience in crisis response, case management or harm reduction
• Experience supporting 2SLGBTQIA+ people, Indigenous individuals and marginalized communities
• Proficiency with MS Office suite and data systems

Responsibilities

• Respond to crisis calls and texts, providing immediate support and de-escalation
• Conduct assessments including suicide/self-harm and overdose risks
• Use trauma-informed and harm-reduction frameworks to support clients
• Attend community crisis responses and provide on-site assistance as needed
• Coordinate dispatch of crisis resources and liaise with emergency services
• Maintain client data with confidentiality and accurate documentation
• Build relationships with community stakeholders and service providers

Skills

Crisis response

Communication

De-escalation

Cultural humility

Education

Bachelor's in mental health field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CMHA Kelowna & District is hiring a full-time CRCL Dispatcher in Kelowna, BC. You will handle crisis calls/texts for ages 13+, perform assessments, provide de-escalation, and coordinate dispatch with emergency services while maintaining client confidentiality.

The role requires 3–5 years’ crisis experience, a mental health degree, and a valid driver’s license. Competitive benefits are offered and on-site shifts run Mon–Thu 11am–9pm.