Crew Accommodations Agent (Contractor)

Corpay; Calgary; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k enrollment

Virtual fitness classes

Generous PTO

Employee discounts

Philanthropy support

Company culture and contests

Referral program

Job summary

Corpay is seeking a Crew Accommodations Onsite Agent in Calgary to manage hotel and ground transportation bookings for Crew members. This is a 3–6 month contract with an office-based role offering workspace, equipment, and remote training.

The role requires strong English communication, hotel sourcing experience, and the ability to work in a fast-paced environment with cross-functional teams. Familiarity with OPS procedures and scheduling is a plus.

Qualifications

• High school diploma or GED is required.
• Some college education is preferred but not required.
• Fluent in English; additional languages a plus.

Responsibilities

• Book hotel accommodations for crew members and non-crew airline employees.
• Handle last-minute emergency relocations of crews.
• Coordinate with Crew Scheduling and other groups to meet operational requirements.
• Communicate with internal departments to resolve problems and expedite work.
• Monitor access to tools and systems and report issues.
• Register reservation information and vendor payments per procedures.
• Source suitable hotels in markets without contracted hotels or when sold out.
• Adhere to processes and obtain approvals for non-compliant options.
• Collaborate with Account Management, IT, Billing, and Collections for data gathering.
• Work on special projects as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Teamwork

Hotel sourcing

Microsoft Office

Shift work

Independent work

Education

High school diploma or GED

Some college education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

What We Need

Corpay is currently looking to hire a Crew Accommodations

What We Need

Corpay is currently looking to hire a Crew Accommodations Onsite Agent within our Lodging division. This position falls under our TA Connections line of business and is in Calgary, CAN. This is a short term (3 - 6month) contract position. The Crew Accommodations Agent is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members.

How We Work

As a Crew Accommodations Onsite Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace Address 22 Aerial Pl NE Calgary, AB T2E 3J1, CAN
• Company-issued equipment
• Remote training
  

Role Responsibilities

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur at the last minute.
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track and report transactions
• Accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting.
• Sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are Sold Out.
• Adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured.
• Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms).
• Maintaining a positive environment, open and respectful communication, professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook.
• Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts.
• Working on special projects and other duties as assigned.

Qualifications & Skills

• Excellent interpersonal and client relationship skills
• Strong organizational and multi-tasking skills.
• Strong writing, communication, and negotiation skills.
• Ability to work independently and as a contributing team member.
• Ability to interact with clients and business partners both electronically and via telephone.
• Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs.
• Excellent PC skills.
• Available to work shift work and willingness to work long hours during irregular operations.
• Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)
• Must have reliable transportation to commute to the office as required.
• Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures.
• High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
• Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
• A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offers including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team

Pay Transparency

This salary range is provided for Canada which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $20 -$23 hourly CAN.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.