Crew Accommodations Agent (Contractor)

Corpay, Inc.; Calgary; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits (1st

401k plan enrollment

Virtual fitness classes

Employee discounts

Philanthropic support

Fun company culture

Employee referral program

Job summary

Corpay, Inc. is seeking an Onsite Crew Accommodations Agent in Calgary to manage hotel and ground transportation booking activities for airline crew. This 3–6 month contract role requires coordinating with Crew Scheduling, resolving last-minute relocations, and ensuring compliance with SOPs.

You will work in an office setting with remote training provided. The position demands strong organization, English fluency, and a willingness to work shift hours, including long days during irregular

Qualifications

• High school diploma or GED required; some college preferred.
• Fluent in English; multilingual skills are a plus.
• Minimum 3 years in hotel/travel industry or similar role preferred.

Responsibilities

• Book hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handle emergency relocations of crews that occur at the last minute.
• Work with client’s Crew Scheduling and relevant groups to satisfy operational requirements and resolve issues.
• Communicate with internal departments and management to resolve problems and expedite work.
• Monitor and confirm access to tools and resources under SOPs; report issues to shift supervisors.
• Process, track and report transactions using all tools and technology.
• Register reservation information, approvals, and background data accurately for future research.
• Source suitable hotels in markets where contracted hotels are unavailable or sold out.
• Adhere to process and obtain approvals; document records if non-compliant options are used.
• Make payments to hotel and transportation vendors per system terms.
• Maintain a positive, professional environment and CAN DO attitude.
• Report incidents formally to supervisor/HR partner.
• Maintain attendance, punctuality, and adherence to policies.
• Collaborate with Account Management, IT, Billing, and Collections to support data gathering and issue resolution.
• Contribute to special projects and other duties as assigned.

Skills

Interpersonal skills

Organization

Written communication

Independent work

Client communication

Hotel sourcing

Shift work flexibility

Schedule flexibility

Reliable transportation

Home office setup

Benefits familiarity

401k enrollment

Virtual fitness

Employee discounts

Philanthropy support

Team culture

Employee referral program

Education

High school diploma or GED

Some college education preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Posted Monday, August 10, 2026 at 4:00 AM

What We Need

Corpay is currently looking to hire a Crew AccommodationsOnsite Agent within our Lodging division. This position falls under our TA Connections line of business and is in Calgary, CAN. This is a short term (3 - 6month) contract position. The Crew Accommodations Agent is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members.

How We Work

As a Crew Accommodations Onsite Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace Address 22 Aerial Pl NE Calgary, AB T2E 3J1, CAN
• Remote training

Role Responsibilities

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur at the last minute.
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track and report transactions
• Accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting.
• Sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are Sold Out.
• Adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured.
• Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms).
• Maintaining a positive environment, open and respectful communication, professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook.
• Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts.
• Working on special projects and other duties as assigned.

Qualifications & Skills

• Excellent interpersonal and client relationship skills
• Strong organizational and multi-tasking skills.
• Strong writing, communication, and negotiation skills.
• Ability to work independently and as a contributing team member.
• Ability to interact with clients and business partners both electronically and via telephone.
• Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs.
• Available to work shift work and willingness to work long hours during irregular operations.
• Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)
• Must have reliable transportation to commute to the office as required.
• Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures.
• High school diploma or GED Certificate is required.(Some college education is preferred but not required.)
• Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
• A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred.
• Medical, Dental & Vision benefits available the 1stmonth after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team

Pay Transparency

This salary range is provided for Canada which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $20 -$23 hourly CAN.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorised third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.