Enterprise Associate

Corpay; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paramedical benefits

RRSP match

Virtual fitness classes

Gym membership discount

Philanthropy support

Contests and prizes

Job summary

Corpay in Toronto is seeking an Enterprise Associate to support Account Managers within Enterprise Management. You will assist with client onboarding, training, and payment processing to ensure timely, accurate execution.

The role emphasizes relationship management, cross-functional collaboration, and a strong focus on delivering exceptional service to strategic clients across verticals such as Financial Institutions and Payroll. Bilingual English/French is a plus.

Qualifications

• 2–5 years of customer service experience.
• Experience supporting pre- and post-release transactions and payment handling is an asset.
• IT literate with the ability to learn new systems and troubleshoot.
• Strong customer focus with integrity and service mindset.
• Bilingual English and French is a definite asset.

Responsibilities

• Set up and support online payments for clients and platform rollout.
• Coordinate with internal departments to deliver prompt responses to clients.
• Resolve inquiries and payment investigations in a timely manner.
• Ensure compliance with customer verification processes and KYC.
• Maintain clear communication with Account Managers and cross-functional teams.

Skills

Customer service

Relationship building

IT literacy

Communication skills

Planning & execution

Multitasking

Self-motivation

Bilingual English/French

Tools

CRM systems

Job description

What We Need

Corpay is currently looking to hire an Enterprise Associate within our Enterprise Management division. This position falls under our Cross Border line of business and is located in Toronto. In this role, you will work closely and support our Account Managers. Together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship. You will report directly to Senior Director of Enterprise Associates and regularly collaborate with Account Managers within our Payment group.

How We Work

As an Enterprise Associate, Corpay will set you up for success by providing:

• Assigned workspace in our Toronto office

Role Responsibilities

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assists the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized - must be able to analyzes request, and provide information to resolve the need.
• Seamlessly set up clients online and support Corpay clients to new online platform: Corpay Cross-Border.
• Obtaining and evaluating all relevant information and follow Best Practices
• Communicating and coordinating with internal departments to deliver prompt and informative responses to clients
• Resolving all queries and payment investigations in a timely and appropriate manner.
• Performing customer verifications; ‘knowing your customer’; be compliant with every task.
• Ability to communicate clearly, both written and in speech.
• Ability to move payments through the release process with accuracy; suggest improvements in processes.
• Providing professional service, managing internal obstacles invisibly to the client.
• Working quickly to resolve customer issues.
• Proactively monitor all Payment queues within internal systems to ensure.
• Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content.
• Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.
• Seeking additional synergies as appropriate.

Qualifications & Skills

• 2 - 5 years successful customer service experience.
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal..
• IT literate with the ability to quickly learn new systems and troubleshoot.
• Passion for customers and service.
• Unquestionable integrity.
• Organized and disciplined.
• Self-motivated with a sense of urgency to achieve sales metrics and delight the customer.
• Professional communication skills - written, verbal and telephone based skills.
• Desire to continually improve performance and learn.
• Planning and execution skills.
• Bilingualism (English & French) and/or additional language is a definite asset.
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution.
• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $55,000 - $60,000 CAD , based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.