Credit Processing Analyst (18-Month Contract)

DHL Express; Brampton; On-site; CAD 55,000 - 75,000; Full time

Job summary

DHL Express is seeking a Credits Processing Analyst for an 18-month contract at our National Office in Brampton, ON. You will support the CREDITs program, manage exceptions and ensure timely processing per customer expectations.

Responsibilities include processing credits, updating data tables, auditing submissions to CBSA, investigating data issues, and collaborating with leadership to improve the customer experience. Bachelor’s degree preferred and strong Excel/data skills are required.

Qualifications

• Bachelor’s degree preferred.
• Proficient data management skills and strong Excel ability.
• Excellent verbal, written and organizational skills; able to work under pressure.

Responsibilities

• Process Credits and casual refunds in a timely manner.
• Follow the credits process for top customers.
• Update HS tables, user defined lists and rule sets as required.
• Manage credits data in sequence and ensure data integrity.
• Audit CREDITs submissions to CBSA for quality control.
• Investigate and resolve incorrect or missing data for credits.
• Prepare and monitor CREDITs claims to CBSA.
• Collaborate with customer and brokerage leadership to improve the experience.
• Assist teammates and other departments as needed.

Skills

Data management

Excel proficiency

Verbal and written communication

Organizational skills

Education

Bachelor’s Degree Preferred

Tools

Excel

Job description

DHL Express is seeking a Credits Processing Analyst for an 18-month contract at our National Office in Brampton, ON. You will support the CREDITs program, manage exceptions and ensure timely processing per customer expectations.

Responsibilities include processing credits, updating data tables, auditing submissions to CBSA, investigating data issues, and collaborating with leadership to improve the customer experience. Bachelor’s degree preferred and strong Excel/data skills are required.