CREDITs Processing Analyst

DHL Express; Brampton; On-site; CAD 55,000 - 75,000; Full time

Job summary

DHL Express in Brampton, Ontario seeks a Credit Processing Analyst on an 18-month contract to support the CREDITs program, manage exceptions, and ensure timely processing according to customer expectations.

Responsibilities include processing credits and refunds for top customers, updating HS tables and rule sets, managing data in sequence, auditing CREDITs submissions to CBSA, investigating data issues, and collaborating with leadership to improve customer experience.

Qualifications

• Bachelor's Degree preferred.
• Proficient data management skills.
• Strong Excel skills to check and audit batches.
• Proficient verbal, written and organizational skills.
• Ability to work effectively under pressure.
• Diligent attention to detail.
• Motivated to learn and adapt to new assignments.

Responsibilities

• Process credits and casual refunds following the credits process for top customers.
• Update and modify all HS tables, User Defined Lists, and rule sets as required by the business.
• Manage the credits data in sequence.
• Manage the quality and audit for CREDITs submissions to CBSA.
• Investigate and coordinate the resolution of incorrect, missing data or misleading information for CREDITs processing.
• Monitoring and preparation of CREDITs claims to CBSA.
• Improve customers' experience of the CREDITs program in collaboration with the customer and brokerage leadership team.
• Offer help to and collaborate with fellow team members, as well as with other departments as applicable.
• Other duties within reason and as assigned.

Skills

Excel

Data management

Verbal communication

Written communication

Organizational skills

Working under pressure

Attention to detail

Learning agility

Education

Bachelor's Degree

Job description

DHL Express has an opening for a CREDITs Processing Analyst on an 18-month contract at its National Office in Brampton, Ontario. The role supports the CREDITs program, manages exceptions, and ensures the CREDITs process is completed on a timely basis and as per customer expectations.

Responsibilities

• Process credits and casual refunds following the credits process for top customers
• Update and modify all HS tables, User Defined Lists, and rule sets as required by the business
• Manage the credits data in sequence
• Manage the quality and audit for CREDITs submissions to CBSA
• Investigate and coordinate the resolution of incorrect, missing data or misleading information for CREDITs processing
• Monitoring and preparation of CREDITs claims to CBSA
• Improve customers' experience of the CREDITs program in collaboration with the customer and brokerage leadership team
• Offer help to and collaborate with fellow team members, as well as with other departments as applicable
• Other duties within reason and as assigned

Requirements

• Bachelor's Degree preferred
• Proficient data management skills
• Strong Excel skills to check and audit batches
• Proficient verbal, written and organizational skills
• Able to work effectively under pressure
• Diligent attention to detail
• Motivated to learn and adapt to new assignments

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

Bachelor's degree preferred. Proficient data management skills. Strong Excel skills for auditing batches. Proficient verbal, written and organizational skills. Ability to work effectively under pressure. Diligent attention to detail. Motivated to learn and adapt to new assignments. Must pass a criminal background check.