Financial Services Specialist

Imperial Dade; Mississauga; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

Imperial Brady Canada, a leading national distributor in Mississauga, ON, is seeking a collections specialist under general supervision to optimize cash flow by recovering delinquent receivables and resolving disputes. Strong verbal and written communication with internal and external customers is essential.

Key duties include contacting customers by phone, email, and mail; documenting contacts; coordinating with Sales and Credit; preparing delinquency reports; and maintaining accurate Customer

Qualifications

• 3+ years of commercial credit collection experience.
• Bilingual English & French communication abilities.
• High School Diploma or equivalent.
• Proficiency with Mainframe and PC applications including Outlook, Excel, and Word.

Responsibilities

• Initiates action to facilitate on-time payment of invoices and recovers delinquent receivables.
• Documents all collection contacts and promises to pay.
• Follow up to ensure information requests are satisfied and commitments met.
• Researches and resolves customer disputes and issues.
• Communicates with Sales and Credit on receivable issues and credit lines.
• Maintains customer billing addresses and terms in the Customer Master File.

Skills

Bilingual English/French

Credit collection experience

Multi-tasking

Time management

Team player

Education

High School Diploma

Tools

Mainframe

Microsoft Outlook

Excel

Word

Job description

Imperial Brady Canada, leading national distributor, has a job open in Mississauga, ON. Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investigative, problem solving and account reconciliation skills. Must possess effective verbal and written communication skills as this position interfaces with a wide range of external and internal customers.

Responsibilities:

• Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:
  • Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies.
  • Documents all customer collection contacts, specifically promises to pay, agreements, and information requests.
  • Consistent follow up to insure customer information request have been satisfied and commitments have been met.
  • Researches and resolves customer disputes and issues.
  • Identifies and follows up on customer payment issues regarding terms of sale.
  • Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
  • Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
  • Insures customer billing address and terms are accurately reflected in the Customer Master File.
  • Prepares reports to reflect status of collection activity and key delinquency issues.

Order Review Responsibility

• Initiates appropriate credit action on those orders that have failed the credit checking review.
  • Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
  • Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.
  • Communicates customer referral order issues with Credit management and Sales to affect resolutions in line with Corporate MECP objectives.
• Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.

Qualifications:

• Bilingual (English & French). Employee needs to be able to communicate with the head office, suppliers, internal and external clients, etc.
• 3+ years of commercial credit collection experience.
• High School Diploma or Equivalent.
• Demonstrates proficiency in both Mainframe and PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.
• Ability to multi-task and prioritize workload.
• Excellent organizational and time management skills.
• Self-motivated with the ability to work in a team environment.

Working / Other Conditions:

• Hybrid work model.
• Indoor office environment.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use.

This position has an annual salary of $50,000.00 to $55,000.00.