Credit and Collection Specialist, Contract

Ecolab; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Ecolab is hiring a Credit & Collections Specialist for a 6-month contract in Ontario. The role involves managing past due invoices, resolving customer disputes, and supporting the sales team. Candidates should have post-secondary education and relevant experience, with strong organizational and communication skills.

Benefits

Opportunities to tackle meaningful challenges

Support for personal and professional growth

Commitment to diversity and inclusion in the workplace

Qualifications

• Minimum 2 years experience in credit, finance, accounting, or related fields.
• Intermediate proficiency in Excel required.
• Strong problem-solving and decision-making skills.

Responsibilities

• Conduct payment collection for outstanding customer accounts.
• Respond to customer inquiries and resolve disputes.
• Provide regular updates and ensure accurate credit setups.

Skills

Communication

Organizational Skills

Analytical Skills

Problem Solving

Time Management

Education

Post secondary education

Bachelor’s degree in finance, accounting, business

Tools

Microsoft Excel

Microsoft Office

Job description

Ecolab is seeking a Credit & Collections Specialist, 6-month contract to provide administrative support to Ecolab’s field sales team in Ontario by managing past due invoice collection, pricing issues, customer inquiries and other credit-related disputes. This position will be project-based to support and advance the A / R and A / P program for one of Ecolab Canada’s largest customer base.

What’s in it For You :

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do :

• Conduct payment collection of outstanding customer accounts via outbound phone calls, order review, intranet websites, various customer A / P portals, and email correspondence
• Respond to incoming calls and mail from aligned accounts
• Track misaligned payments and ensure reconciliation of credits on customer accounts
• Liase with different departments both with internal and external customers to support and resolve all credit issues and misalignment
• Provide regular updates through reporting, customer statement and invoicing
• Ensure banking and credit information of customers are accurately set up
• Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR
• Research and resolve disputes and invoice issues in a timely manner

This position will be a hybrid position which will require attendance at Ecolab’s Mississauga office about 3-4 times per month and the remaining time will be working from home.

Minimum Qualifications :

• Post secondary education required!
• 2 years of experience working in credit, finance, accounting, customer service, and / or related technical or customer service field
• No immigration sponsorship available

Preferred Qualifications :

• Bachelor’s degree in a finance, accounting, business or a related field
• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
• Credit / collections experience and / or customer service experience related to large corporate customers
• Experience in Microsoft Office (Word, Outlook and Access)
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills
• Must have demonstrated initiative and ability to work independently
• Self-motivated and both detail and process oriented
• Proven analytical and problem solving skills
• Strong critical thinking and decision making skills

Ecolab is dedicated to Employment Equity!

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, geneticinformation, marital status, age, or disability.

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