Contract Specialist (12 Month Contract)

KPMG Canada; Vernon; Remote; CAD 54,000 - 81,000; Full time

Job summary

KPMG Canada is seeking a Contract Specialist to manage external resource processes across Canada. This virtual role involves case management, process governance, and stakeholder communication, requiring strong organizational skills and a relevant degree. The position offers a competitive salary and potential bonuses, emphasizing a customer-centric approach.

Benefits

Comprehensive Total Rewards program

Potential bonuses based on skills and experience

Qualifications

• 3-5 years of experience in case management.
• Experience with staffing agencies or contingent workforce is an asset.
• Proficiency with MS Office, especially Excel.

Responsibilities

• Manage processes related to external resources across Canada.
• Promote the CLO’s brand through a customer-centric approach.
• Lead or contribute to process improvements and maintain SOPs.

Skills

Communication

Stakeholder Management

Attention to Detail

Organizational Skills

Bilingual (English and French)

Education

Relevant college or university degree

Tools

MS Office

ServiceNow

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric approach to engaging external resources, while balancing the commercial needs of the business with risk mitigation for the firm. This is achieved by:

1. Utilizing internal contingent workforce experts who stay updated on market intelligence.
2. Acting as trusted advisors, educating, challenging the status quo, and advising the business on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and fostering strong relationships with Hiring Managers.

Location

Anywhere in Canada; this is a virtual work opportunity with potential for 1-2 days in-office per month for meetings.

What You Will Do

Reporting to the Leader of the CLO, the Contract Specialist will manage processes related to external resources across Canada, handling over 1000 cases per year. Responsibilities include:

1. Applying technical expertise to support and advise Hiring Managers on engaging external resources.
2. Using technology to optimize processes and team resources.
3. Ensuring documentation is current and accurate for stakeholders.

Key Responsibilities

Case Management

• Promoting the CLO’s brand through a customer-centric approach.
• Facilitating intake conversations and providing system walkthroughs.
• Conducting due diligence on resources and maintaining communication with stakeholders.
• Documenting case details and managing flags for complex cases.
• Responding to inquiries and triaging requests.

Process Governance

• Leading or contributing to process improvements and maintaining SOPs and knowledge articles.
• Educating teams on new processes and ensuring policy compliance.
• Staying informed on workforce legislation and policies.

Qualifications

• 3-5 years of experience in case management.
• Experience with staffing agencies or contingent workforce is an asset.
• Bilingual in English and French preferred.
• Excellent communication skills and stakeholder management.
• Attention to detail, organizational skills, and ability to manage multiple priorities.
• Proficiency with MS Office, especially Excel; experience with ServiceNow or vendor management systems is a plus.
• Relevant college or university degree.

Additional Information

The salary range is $54,000 to $81,000, with potential bonuses, based on location, skills, and experience. KPMG offers a comprehensive Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, and For Better — guiding our work and culture.

Inclusion and Accommodations

KPMG is committed to diversity and inclusion, providing accommodations throughout the recruitment process. Candidates can request support by contacting our Employee Relations Service team.