Inside Sales - Plumbing

Bartle & Gibson Co.; Airdrie; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Company paid benefits

EFAP

Profit sharing

RRSP match

Personal Milestone Recognition Program

Perkopolis Partnership

Safety shoe reimbursement

Employee Referral Bonus Program

Employee discounts on in storeurchases

Job summary

Bartle & Gibson Co. in Alberta is seeking an Inside Sales Representative to join our sales team. You will respond to inquiries, process orders, and build strong relationships with customers while identifying up-selling opportunities.

You will enter orders, source materials, and provide product information and quotes, all while maintaining knowledge of current products. A strong customer service mindset and teamwork are essential.

Qualifications

• Minimum of two years sales experience (counter sales, inside sales or outside sales) required.
• Post-Secondary courses in Plumbing an asset.
• Knowledge of the plumbing industry or a background in plumbing products required.

Responsibilities

• Responding to inquiries and processing incoming calls and orders.
• Contacting current customers and identifying new products and potential up-selling.
• Entering orders into the system.
• Sourcing materials for customers when currently not in stock.
• Maintaining knowledge base on current products and learning about new products.
• Providing product information, pricing quotations, and follow-up on quotes.
• Developing and maintaining positive customer relationships.
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service.
• Supporting Counter Sales and handling returns as required.
• Working closely with others to ensure customer needs are met.
• Other duties as required.

Skills

Exceptional customer service

Rapport building

Long-term relationships

Interpersonal communication

Organizational skills

Time management

Self-motivated

Learn quickly

Education

Post-Secondary courses in Plumbing

Job description

We are seeking a motivated and customer-focused Inside Sales Representative to join our dynamic sales team. The ideal candidate thrives in a fast-paced environment, excels at building strong customer relationships, and is driven to meet and exceed sales targets. This role plays a key part in supporting our customers, managing orders, and collaborating with internal teams to ensure exceptional service and satisfaction.

If you have excellent communication skills, strong attention to detail, and are looking for a rewarding career with opportunities for growth and development — we want to hear from you!

DUTIES AND RESPONSIBILITIES

• Responding to inquiries and processing incoming calls and orders
• Contacting current customers and identifying new products and potential up-selling
• Entering orders into the system
• Sourcing materials for customers when currently not in stock
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Supporting Counter Sales and handling returns as required
• Working closely with others to ensure customer needs are met
• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service
• Ability to warm up and develop instant rapport with potential customers
• Ability to develop long-term relationships and generate referrals from your customers
• Excellent interpersonal & communication skills, both verbal and written
• Impeccable organizational skills with attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum of two years sales experience (counter sales, inside sales or outside sales)required
• Post-Secondary courses in Plumbingan asset
• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
• Knowledge of the plumbing industry or a background in plumbing productsrequired

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Personal Milestone Recognition Program
• Perkopolis Partnership
• Safety shoe reimbursement
• Employee Referral Bonus Program
• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

Like us on Facebook: https://www.facebook.com/bartlegibsonltd/

Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.