Inside Sales - Plumbing

Bartle-; Airdrie; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Company paid benefits

RRSP match

Profit sharing

Employee discounts

EFAP program

Job summary

Bartle & Gibson in Alberta is seeking an Inside Sales Representative who thrives in a fast-paced environment, builds strong customer relationships, and meets sales targets. You will handle inquiries, process orders, and coordinate with internal teams to ensure exceptional service.

The ideal candidate has at least two years of sales experience, knowledge of plumbing products, and the ability to upsell while maintaining accuracy and attention to detail.

Qualifications

• Minimum of two years sales experience (counter, inside or outside).
• Post-secondary plumbing courses are an asset.
• Knowledge of plumbing products and ability to negotiate with purchasers.

Responsibilities

• Respond to inquiries and process calls and orders.
• Identify new products and opportunities to upsell.
• Enter orders into the system and manage pricing quotes.
• Source materials when not in stock and maintain product knowledge.
• Develop and maintain positive customer relationships and ensure satisfaction.
• Support counter sales and handle returns as required.

Skills

Customer service

Rapport building

Relationship development

Interpersonal skills

Organizational skills

Time management

Multitasking

Self-motivation

Fast learner

Team player

Education

Post-secondary plumbing courses

Job description

We are seeking a motivated and customer-focused Inside Sales Representative to join our dynamic sales team. The ideal candidate thrives in a fast-paced environment, excels at building strong customer relationships, and is driven to meet and exceed sales targets. This role plays a key part in supporting our customers, managing orders, and collaborating with internal teams to ensure exceptional service and satisfaction.

If you have excellent communication skills, strong attention to detail, and are looking for a rewarding career with opportunities for growth and development — we want to hear from you!

DUTIES AND RESPONSIBILITIES

• Responding to inquiries and processing incoming calls and orders
• Contacting current customers and identifying new products and potential up-selling
• Entering orders into the system
• Sourcing materials for customers when currently not in stock
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Supporting Counter Sales and handling returns as required
• Working closely with others to ensure customer needs are met
• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service
• Ability to warm up and develop instant rapport with potential customers
• Ability to develop long-term relationships and generate referrals from your customers
• Excellent interpersonal & communication skills, both verbal and written
• Impeccable organizational skills with attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum of two years sales experience (counter sales, inside sales or outside sales)required
• Post-Secondary courses in Plumbingan asset
• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
• Knowledge of the plumbing industry or a background in plumbing productsrequired

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Personal Milestone Recognition Program
• Perkopolis Partnership
• Safety shoe reimbursement
• Employee Referral Bonus Program
• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

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Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.