Counter Manager

Brobston Group; Ottawa; On-site; CAD 47,000 - 63,000; Full time

Job summary

Shoppers Drug Mart Kanata Signature Centre seeks a Counter Manager to represent the brand and deliver a personalized client experience in-store, focusing on sales growth, client service and customer loyalty. You will drive luxury counter standards, support staff, and ensure premium service aligns with brand expectations.

This permanent, full-time role anchors the fragrance and beauty counters in Ottawa, generating sales, growing the customer base, and building lasting client relationships

Qualifications

• Focus on delivering superior client service.
• Ability to identify and respond to customer needs with selling skills.
• Motivation to deliver a luxury client experience and achieve sales plans.

Responsibilities

• Generate sales while providing superior client service and responding to customer needs.
• Offer consultations and exceptional care to customers.
• Achieve annual sales goals for the Fragrance and Beauty account.
• Grow the customer base and build lasting client relationships.
• Develop strong in-store business relationships through effective communication.

Skills

Customer service

Sales skills

Luxury client experience

Communication

Job description

Summary

The Counter Manager represents the brand in-store and delivers a personalized client experience. This permanent, full-time role is based at Shoppers Drug Mart in Kanata Signature Centre and focuses on sales growth, client service, and customer loyalty.

Responsibilities

• Generate sales while providing superior client service and responding to customer needs.
• Offer consultations and exceptional care to customers.
• Achieve annual sales goals for the Fragrance and Beauty account.
• Grow the customer base and build lasting client relationships.
• Develop strong in-store business relationships through effective communication.

Requirements

• Demonstrate courtesy, sincerity, and interest in customers.
• Use effective selling skills to identify and respond to customer needs.
• Be motivated by delivering a luxury client experience and achieving sales plans.