Cosmetics Retail Supervisor: Inspire Sales & Service

The Estée Lauder Companies Inc.; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth operations and exemplary customer service.

You will lead by example, coach the sales team, and model behaviours to achieve sales and customer service targets. You will handle cash reconciliations, open and close the store on a rota, and contribute to a fast-paced, prestige beauty environment.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalised customer service.
• Previous retail operations experience including cash reconciliation and opening/closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment.

Responsibilities

• Lead by example to coach and mentor the sales team for exceptional customer service and sales results.
• Support the Store Manager and Assistant Manager to ensure smooth operations and target achievement.
• Carry out essential start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Provide a positive, prestige beauty experience in line with brand standards.

Skills

Retail experience

Customer service

Coaching/mentoring

Cash handling

Supervisory experience

POS software

Flexible hours

Tools

POS software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth operations and exemplary customer service.

You will lead by example, coach the sales team, and model behaviours to achieve sales and customer service targets. You will handle cash reconciliations, open and close the store on a rota, and contribute to a fast-paced, prestige beauty environment.