Cosmetics Retail Supervisor & Customer Experience Coach

Estée Lauder Companies; Kitchener; On-site; CAD 38,000 - 52,000; Full time

Job summary

Estée Lauder Companies in Canada is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth daily operations and inspiring customer service. You will coach the sales team to deliver personalised service and achieve sales targets, while handling start- and end-of-day cash reconciliation and rota-based opening/closing tasks.

If you are ambitious with prior retail experience and want a first supervisory step with a prestige beauty leader, this is the perfect

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalised customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Skills

Retail experience

Customer service

Cash handling

Opening/closing

Coaching/mentoring

Tools

POS software

Job description

Estée Lauder Companies in Canada is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth daily operations and inspiring customer service. You will coach the sales team to deliver personalised service and achieve sales targets, while handling start- and end-of-day cash reconciliation and rota-based opening/closing tasks.

If you are ambitious with prior retail experience and want a first supervisory step with a prestige beauty leader, this is the perfect