Coordinator, Airline Client Relations

Vancouver Airport Authority; British Columbia; On-site; CAD 71,000 - 94,000; Full time

Job summary

A leading airport authority in Canada is seeking a Coordinator, Airline Client Relations to join their team in British Columbia. This role involves liaising with airlines and ground handlers, facilitating meetings, and ensuring compliance with operational standards. The ideal candidate will have five years of experience in aviation or customer service, excellent communication skills, and proficiency in Microsoft Office 365. Join a dynamic environment focused on customer excellence and support both internal and external clients.

Benefits

Generous vacation days

Extensive health benefits

Retirement savings matching

Wellness programs

Continuous learning opportunities

Qualifications

• Five years’ experience in aviation transportation or customer service.
• Ability to facilitate effective communication among stakeholders.
• Proven ability to work independently with minimal supervision.

Responsibilities

• Liaise daily with airlines and ground handlers.
• Facilitate Terminal Working Group Meetings.
• Support onboarding and compliance of new airlines.

Skills

Client relationship management

Effective communication

Problem-solving

Decision-making

Organizational skills

Education

Two-year diploma or certificate in Airport Operations

Tools

Microsoft Office 365

SharePoint

Job description

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Terminal Operations team establishes the overall operating parameters for the terminal, implementing innovative strategies to streamline the flow and process for travellers arriving, departing, and connecting through the airport.

Position overview

We have a permanent, full‑time opportunity for Coordinator, Airline Client Relations to join our Airline Client Relations team. Reporting to the Manager, Airline Client Relations, the successful candidate serves as the primary liaison for Airline and Ground Handler management at YVR, ensuring exemplary client services and acting as the main point of contact for non‑operational inquiries. They will also support various YVR departments and help maintain superior customer service standards, participating in meetings and assisting with relationship building as needed.

Key responsibilities include:

• Liaise daily with airlines, and ground handlers, ensuring positive partnerships and addressing non‑operational issues while fostering a collaborative approach with frontline airline employees and business partners.
• Facilitate Terminal Working Group Meetings, exchange information among business partners, and report action items to YVR departments.
• Participation in the creation, development and management of the Airline and Business partner cross‑departmental database.
• Collaborate with stakeholders to create, publish, and maintain Terminal SOPs for airline operations, ensuring compliance and supporting various departmental initiatives.
• Support the onboarding of new airlines at YVR, ensuring all start‑up requirements are met and coordinating with internal departments.
• Participate in cross‑functional projects, represent airline interests, support partnerships, and coordinate facility tours for business partners.

Key qualifications include:

• Five years’ recent experience in aviation transportation or professional customer service client relationship roles supplemented by a two‑year diploma or certificate from technical or community college in Airport Operations or an equivalent combination of education, skills and relevant experience.
• Knowledge of aviation facility environment; knowledge of airline operations is an asset.
• Proven relationship skills including the ability to organize and facilitate effective communication between multiple stakeholders.
• Strong decision‑making skills with the ability to think creatively and work with ambiguity.
• Proven ability to work with minimal supervision/direction.
• Excellent computer skills and proven competency with Microsoft Office 365 programs including SharePoint.
• Excellent communication and written communication skills.
• Proficient in a second language (French or other language) is an asset.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short‑listed candidates may be required to participate in an assessment process.

Salary Range: $71,560 to $93,525 per annum, based on 37.5‑hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well‑being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [e-mail].