Content Operations Associate

Markage; Canada; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Markage is seeking a Content Operations Associate to join our fully remote Canadian production engine. This role focuses on the practical handling, updating, and quality-checking of content that supports production delivery.

You will work inside our internal systems to prepare, adapt, and quality-check content and related operational materials. This is hands-on, not a traditional admin role, requiring clear written communication and disciplined processes.

Qualifications

• Experience handling content and digital processes accurately.
• Clear, written communication skills under volume.
• Reliable with high-volume workload in remote environments.
• Ability to maintain accurate records and follow established processes.
• Has Dex Professional Specialist Certification (DEX-PSP) in Arts, Media & Creative Production.

Responsibilities

• Prepare, update, and quality-check content and materials using internal systems.
• Execute content operations tasks with accuracy and consistency per established processes.
• Support client-facing teams by preparing materials, tracking status, and resolving routine issues.
• Maintain organized records of completed content work and flag gaps for improvement.
• Follow content and production timelines to ensure reliable output.

Skills

Content handling

Written communication

Remote work

Process adherence

Record keeping

Education

DEX-PSP Certification (Arts, Media & Creative Production)

Job description

Markage is looking for a Content Operations Associate to join our fully remote Canadian production engine. This role focuses on the practical handling, updating, and quality-checking of content that supports production delivery.

You will work inside our internal systems and tools to prepare, adapt, and quality-check content and related operational materials. This is not a traditional administrative role. It is a hands-on content operations role for someone who can write clearly, follow processes carefully, and use digital tools to maintain steady output.

You will support both self-service and enterprise capacity workstreams. Your work helps the production engine stay reliable so client-facing teams can deliver a consistent experience.

This position is ideal for someone who likes clear ownership of assigned work, pays attention to detail in written materials, and performs well in a structured remote environment with measurable daily output.

Essential duties:

• Prepare, update, and quality-check content and operational materials using internal systems and tools.
• Execute assigned content operations tasks with accuracy and consistency according to established processes.
• Support client-facing teams by preparing materials, tracking status, and resolving routine content-related issues.
• Maintain organized records of completed content work and flag process gaps for improvement.
• Follow established content and production processes and timelines to support reliable output.

Essential requirements:

• Demonstrated ability to handle content and digital processes accurately and efficiently.
• Strong written communication skills with the ability to produce clear, accurate output under volume.
• Demonstrated reliability and ability to sustain a high-volume workload in a remote environment.
• Ability to maintain accurate records and follow established processes.
• Holds a valid Dex Professional Specialist Certification (DEX-PSP) in the Arts, Media & Creative Production domain.

Preferred qualifications:

• Prior experience in content operations, production support, or agency environments.
• Experience working in a fully remote role with clear daily output expectations.