Workflow Support Specialist

Markage; Canada; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Markage is seeking a Workflow Support Specialist to join our fully remote Canadian production engine. This role focuses on keeping day-to-day operational workflows running smoothly and accurately, using our internal systems to execute steps and update records.

You will support both self-service and enterprise capacity workstreams, maintain organized records, and help client-facing teams by preparing materials and tracking status.

Qualifications

• Follow digital processes and complete work accurately and efficiently.
• Strong written communication to produce clear output.
• Reliability and ability to sustain high-volume workload remotely.
• Maintain accurate records and follow established processes.
• Holds a valid Dex Professional Specialist Certification (DEX-PSP) in the Business & Office Operations domain.

Responsibilities

• Execute assigned workflow tasks using internal systems and tools with accuracy and consistency.
• Update and quality-check operational records, documents, and content.
• Support client-facing teams by preparing materials, tracking status, and resolving routine workflow issues.
• Maintain organized records and flag process gaps for improvement.
• Follow established workflows and timelines to support reliable production output.

Skills

Process execution

Remote work reliability

Written communication

Record keeping

Quality checks

Education

DEX-PSP Certification (Business & Office Operations)

Job description

Markage is looking for a Workflow Support Specialist to join our fully remote Canadian production engine. This role focuses on keeping day-to-day operational workflows running smoothly and accurately.

You will work inside our internal systems and tools to execute process steps, update records, handle content and data tasks, and support quality checks. This is not a traditional administrative role. It is a practical operations role for someone who can follow processes carefully, write clearly, and use digital tools to maintain steady output.

You will support both self-service and enterprise capacity workstreams. Your work helps the production engine stay reliable so client-facing teams can deliver a consistent experience.

This position is ideal for someone who likes clear processes, takes ownership of assigned work, and performs well in a structured remote environment with measurable daily output.

Essential duties

• Execute assigned workflow tasks using internal systems and tools with accuracy and consistency.
• Update and quality-check operational records, documents, and content as required by production processes.
• Support client-facing teams by preparing materials, tracking status, and resolving routine workflow issues.
• Maintain organized records of completed work and flag process gaps for improvement.
• Follow established workflows and timelines to support reliable production output.

Essential requirements

• Demonstrated ability to follow digital processes and complete work accurately and efficiently.
• Strong written communication skills with the ability to produce clear, accurate output under volume.
• Demonstrated reliability and ability to sustain a high-volume workload in a remote environment.
• Ability to maintain accurate records and follow established processes.
• Holds a valid Dex Professional Specialist Certification (DEX-PSP) in the Business & Office Operations domain.

Preferred qualifications

• Prior experience in a workflow, operations, or production support environment.
• Experience working in a fully remote role with clear daily output expectations.