Customer Experience Associate

Jobtailor; Dartmouth; On-site; CAD 35,000 - 50,000; Full time

Job summary

Jobtailor in Dartmouth, Nova Scotia, Canada, is seeking an entry-level Banking Customer Service Associate to process deposits, withdrawals and bill payments while understanding customer needs and recommending solutions. You will respond to inquiries and resolve concerns using standard procedures, delivering accurate, high-quality service.

The role requires a High School diploma (or 1+ years’ experience), strong administration and time-management skills, and hands-on MS Office proficiency.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.
• A dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs and recommend solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve assigned goals and business objectives by promoting banking solutions.
• Deliver quality customer experiences and recommend operational improvements.

Skills

Customer experience skills

Time management

Detail oriented

Initiative

Dynamic communicator

Education

High School diploma or equivalent

Tools

MS Office

Word

Excel

Outlook

Internet

Job description

• Process financial transactions like deposits, withdrawals, and bill payments
• Understand and determine customer needs and recommend solutions
• Respond and resolve customers' concerns using standard procedures
• Achieve assigned goals and business objectives by promoting banking solutions
• Deliver quality customer experiences and recommend operational improvements

Requirements

• High School diploma and/or 1+ years of relevant experience
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented
• A dynamic communicator with established customer experience skills

Core Competencies

Demonstrates expertise in processing financial transactions and delivering exceptional customer experiences while effectively managing time and organizational tasks. Proficient in recommending banking solutions and operational improvements based on customer needs.

Highest-signal resume keywords

• Financial Transaction Processing
• Customer Experience Skills
• MS Office Proficiency
• Organizational Skills
• Time Management

ATS Optimization Keywords

Hard Skills

• Financial Transactions
• Deposits
• Withdrawals
• Bill Payments
• Banking Solutions

Soft Skills

• Dynamic Communication
• Detail Oriented
• Initiative
• Problem Solving

Industry Keywords

• Customer Needs Assessment
• Operational Improvements
• Business Objectives
• Quality Customer Experience

Tools & Technologies

• MS Office
• Word
• Excel
• Outlook
• Internet