Concierge Union

Sunrise Senior Living; Markham; On-site; CAD 26,000 - 28,000; Full time

Job summary

Sunrise Senior Living in Canada is seeking a Front Desk Concierge to greet residents, families and visitors with warmth, manage calls, and provide a welcoming front desk and Bistro area.

You will support the Sales team with inquiries, assist with move-in preparations, coordinate appointments and events, and help with administrative tasks while upholding Sunrise’s hospitality standards.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Proficient in Microsoft Office and basic computer systems.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Job description

About Sunrise Senior Living

Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada. As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards.

What We’re Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge – Lead Hospitality with Purpose

Front Desk Concierge | Senior Living Administration

Pay Range: 19.00 - 20.08

Employment Information: This position is subject to applicable provincial employment standards.

Equal Opportunity Employer: Sunrise Senior Living is committed to providing equal employment opportunities across Canada.

At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.