Front Desk Receptionist

Sunrise Senior Living; Richmond Hill; Hybrid; CAD 24,000 - 30,000; Full time

Job summary

Sunrise Senior Living in Richmond Hill, Ontario, is seeking a Front Desk Concierge to welcome guests and support the Sales team with inquiries. You will manage the front desk, assist with move-in preparations, and help with marketing materials in a warm, professional environment.

The role emphasizes hospitality, confidentiality, and coordinating appointments, while supporting recruitment and administrative tasks in a busy senior living setting.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficient in Microsoft Office and basic computer systems.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Organizational skills

Confidentiality

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Basic computer systems

Job description

About Sunrise Senior Living

Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.

What You’ll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

What We’re Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge – Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration

Pay Range: 17.60 - 22.10

This position is subject to applicable provincial employment standards.

Equal Opportunity Employer Sunrise Senior Living is committed to providing equal employment opportunities across Canada.

At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.