Concierge

Sunrise Senior Living; Oakville; On-site; CAD 25,000 - 30,000; Full time

Job summary

Sunrise Senior Living seeks a Front Desk Concierge to create a warm, organized first impression for residents, families and visitors in Oakville, Ontario. You will greet guests, route calls, support Sales inquiries, assist with move-ins, and maintain a safe, welcoming front desk and Bistro area.

The role emphasizes hospitality, professionalism and confidentiality, with responsibilities spanning administrative duties, recruitment support and daily operational tasks in a resident-centered

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Organized

Time management

Multitasking

MS Office

Confidentiality

Education

High School Diploma/GED

Tools

MS Office

Basic computer literacy

Job description

About Sunrise Senior Living

Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.

As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards.

What We’re Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge – Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration

Pay Range:

17.60 - 22.10

Employment Information

This position is subject to applicable provincial employment standards.

Equal Opportunity Employer

Sunrise Senior Living is committed to providing equal employment opportunities across Canada.