Concierge

Sienna Senior Living; Surrey; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Casual on-call shifts

Job summary

Aspira Peninsula Retirement Living, part of Sienna Senior Living, is seeking a Casual Concierge in Surrey, BC. You will help residents, greet guests, handle tours, and support daily operations with warmth, respect, and discretion.

This on-call role requires flexibility across weekend and weekday shifts, with a pay rate of $19.91/hr. Join a purpose-driven team dedicated to enriching residents' daily life and fostering a welcoming, inclusive community.

Qualifications

• This position requires legal eligibility to work in Canada or a valid work permit.
• Candidate must pass Vulnerable Sector Check and Criminal Records Check (BC-specific).
• Applicant may be subject to AI-based screening per policy.
• Experience in customer-facing roles is desirable.

Responsibilities

• Welcomes visitors and residents, providing warm, professional assistance.
• Conducts mini-tours and guides guests through common areas.
• Maintains accurate records and supports administrative tasks.
• Delivers high-quality customer service to residents, families, and staff.

Skills

Customer service

Communication

Problem solving

Diplomacy

Clerical support

Attention to detail

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Cash handling

Job description

Aspira Peninsula Retirement Living - 2088 152 St, Surrey, BC V4A 9Z4

Rate of Pay: $19.91/hr

This posting is for an existing vacancy.

Concierge - CASUAL

Aspira Peninsula Retirement Living - 2088 152 St, Surrey, BC V4A 9Z4

Rate of Pay: $19.91/hr

This posting is for an existing vacancy.

This is a Casual (ON-CALL) position to pick up shifts whenever needed.

We Are Looking For Someone Who Is Available Any Day Of The Week To Pick Up Any Of The Below Shifts

• 7:00AM-3:00PM
• 3:00PM-11:00PM

At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Aspira their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

Why You Belong Here

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing

You will be a welcomed member of the Retirement team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Concierge, you’ll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with residents, their families, and visitors, you'll offer personalized assistance, ensuring everyone feels esteemed and assisted during their time with us. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.

What makes you a great fit?

• You communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills
• You ensure issues are clearly documented and escalated appropriately when needed
• You consistently deliver warm, high-quality customer service to residents, families, visitors, and team members
• You create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours
• You maintain accurate records and handle cash-related documentation with attention to detail
• You provide dependable clerical and computer support to managers and adapt easily to administrative needs
• You are compassionate and dedicated to meaningful work that supports seniors in living life fully
• You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff
• You are proficient in Microsoft Excel, Word, and PowerPoint
• You demonstrate tact, diplomacy, and professionalism in every interaction

What You Need To Know

• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.