Compassionate Care Coordination Specialist

ParaMed Home Health Care; Kitchener; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental benefits

Satisfaction of helping those in need

Competitive compensation

Job summary

ParaMed Home Health Care in Canada is seeking a Customer Care Representative to act as the primary liaison for clients and field staff, delivering superior service while matching client needs to the appropriate care team.

The role requires availability for full-time shifts 6am–10pm on weekdays with alternating weekends; candidates should have strong communication, multitasking, and computer skills, and a passion for public service.

Qualifications

• Completion of post-secondary education is an asset.
• One year of administrative or office experience is preferred.
• Intermediate software skills are required, software scheduling experience is also an asset.
• Superior Customer service skills are necessary.
• Ability to effectively communicate both through oral and written mediums.
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

• Answering all in-coming calls.
• Provide one-call service solution where applicable.
• Triage the calls to forward to appropriate desk for response.
• Provide a compassionate and understanding approach to client concern.
• Feel good knowing you are making a difference in the lives of those that we provide care.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Telephone etiquette

Education

Post-secondary education asset

Tools

Scheduling software

Job description

ParaMed Home Health Care in Canada is seeking a Customer Care Representative to act as the primary liaison for clients and field staff, delivering superior service while matching client needs to the appropriate care team.

The role requires availability for full-time shifts 6am–10pm on weekdays with alternating weekends; candidates should have strong communication, multitasking, and computer skills, and a passion for public service.