Bilingual English/French Care & Scheduling Coordinator

ParaMed; Ottawa; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Health & dental benefits

Education allowance

Employee assistance program

Recognition programs

Exclusive offers

Job summary

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. As a Bilingual Customer Care Representative, you will be the primary point of contact for clients and field staff, delivering exceptional service in English and French.

You will coordinate care requests, build schedules, enter and update data in our computerized system, and respond professionally to calls and messages from funders, staff,

Qualifications

• Fluency in both English and French (spoken and written) is mandatory.
• One year of administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.
• Superior customer service and communication abilities.

Responsibilities

• Assign staff to patients based on availability, times, and skill sets.
• Build and manage care schedules for patients.
• Enter and update employee and patient data in the computerized system.
• Respond professionally to calls and electronic messages from funders, staff, patients and families.
• Document and report all staff and patient interactions.

Skills

Bilingual English/French

Customer service

Strong computer skills

Oral and written communication

Compassion and empathy

Tools

Computerized system

Job description

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. As a Bilingual Customer Care Representative, you will be the primary point of contact for clients and field staff, delivering exceptional service in English and French.

You will coordinate care requests, build schedules, enter and update data in our computerized system, and respond professionally to calls and messages from funders, staff,