Customer Care Coordinator

ParaMed; Kitchener; Hybrid; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Health and dental benefits

Satisfaction of helping those in need

Competitive compensation

Job summary

ParaMed is seeking a Customer Care Representative to act as the primary contact for clients and field staff. You will match clients in need of care with appropriate field staff and maintain superior customer service.

The role requires availability for an 8-hour shift between 6am and 10pm on weekdays and alternating weekends, with full-time hours. The position emphasizes compassionate communication, effective listening, and proficiency with Microsoft Office, in a fast-paced environment.

Qualifications

• Customer service skills are necessary.
• Ability to communicate effectively both verbally and in writing.
• Experience with multitasking in a busy environment.
• Proficiency with computers and Microsoft Office products.

Responsibilities

• Answer all incoming calls promptly.
• Provide one-call service solution where applicable.
• Triage calls to the appropriate desk for response.
• Demonstrate compassion when addressing client concerns.
• Contribute to making a meaningful difference in clients' lives.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

Post-secondary education asset

Tools

Microsoft Office

Job description

Job Description This is a replacement vacancy. Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff. Must be available for an 8-hour shift anytime between 6am to 10pm on weekdays & alternating weekends.

If the following statements sound like you, then you might make a great Customer Care Representative! I always provide the highest level of customer service. I have exceptional telephone etiquette. I can handle stressful and emotionally charged situations while maintaining a high level of customer service. I am a good listener, and can communicate well, both written and verbally. I have a strong desire to help others through public service. I have experience with multitasking in a busy environment. I am proficient with computers, and I have experience with Microsoft Office products.

Perks to the position:

• Health and dental benefits
• Satisfaction of helping those in need
• Competitive compensation

Qualifications

• Completion of post-secondary education is an asset.
• One year of administrative or office experience is preferred.
• Intermediate software skills are required, software scheduling experience is also an asset.
• Superior Customer service skills are necessary.
• Ability to effectively communicate both through oral and written mediums.
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

• Answering all in-coming calls
• Provide one-call service solution where applicable.
• Triage the calls to forward to appropriate desk for response.
• Provide a compassionate and understanding approach to client concern.
• Feel good knowing you are making a difference in the lives of those that we provide care.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail]. We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.