Coordination Team Lead — Healthcare Ops

Extendicare; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health and dental benefits

Education allowance

Career advancement

Employee Assistance Program

Job summary

ParaMed, Canada’s leading home health care provider, seeks a Supervisor of Coordination to oversee the Coordination team and support operational excellence within an assigned branch.

You will lead onboarding, coaching, scheduling, and performance tracking to ensure high-quality patient care and coverage. This role emphasizes data-driven decision making and collaboration with supervisors across teams.

Qualifications

• Minimum qualifications: 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience.
• Strong proficiency in Microsoft Office; proven skills in Word and Excel.
• Keen attention to detail, ability to prioritize, multitask and stay organized.
• Experience in customer service.
• Experience in the health care field is an asset.

Responsibilities

• Provide in-depth training and onboarding education for new coordination staff.
• Monitor and coach Coordinators; lead performance management.
• Run and review daily, weekly, monthly reports and create action plans to reduce missed care.
• Create and maintain work schedules for the coordination team.
• Coordinate vacation and time-off coverage for patients in consultation with supervisors.
• Monitor metrics such as missed care and referrals; ensure targets are met.
• Review tracking tools and follow up with Coordinators for compliance.

Skills

Supervisory experience

MS Office (Word/Excel)

Attention to detail

Customer service

Healthcare experience (asset)

Education

Post-secondary education

Job description

ParaMed, Canada’s leading home health care provider, seeks a Supervisor of Coordination to oversee the Coordination team and support operational excellence within an assigned branch.

You will lead onboarding, coaching, scheduling, and performance tracking to ensure high-quality patient care and coverage. This role emphasizes data-driven decision making and collaboration with supervisors across teams.