Care Coordination Specialist

ParaMed Home Health Care; Niagara-on-the-Lake; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Celebration and Recognition programs

Health and dental benefits

Education allowance for employees and/

Employee Assistance Program

Employee perks and exclusive offers

Job summary

ParaMed Home Health Care is seeking an Assignment Coordinator to serve as the main contact for clients and field staff, coordinating care requests and supporting service delivery. The role emphasizes exceptional customer service and organized scheduling.

You'll assign staff to patients, build care schedules, and maintain data in our computerized system, while communicating professionally with funders, patients, and families.

Qualifications

• One year administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.
• Superior Customer service skills.
• Ability to effectively communicate both orally and written.
• Compassion and empathy when interacting with patients and their families.

Responsibilities

• Assign appropriate staff to patients based on times suggested by patients, staff availability and relevant skill sets.
• Build a care schedule for patients.
• Enter and update employee and patient data within computerized system.
• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families.
• Document and appropriately report all staff and patient interactions.

Skills

Customer service excellence

Oral and written communication

Compassion and empathy

Strong computer skills

Administrative experience

Job description

ParaMed Home Health Care is seeking an Assignment Coordinator to serve as the main contact for clients and field staff, coordinating care requests and supporting service delivery. The role emphasizes exceptional customer service and organized scheduling.

You'll assign staff to patients, build care schedules, and maintain data in our computerized system, while communicating professionally with funders, patients, and families.