Supervisor of Coordination

ParaMed; Kitchener; Hybrid; CAD 60,000 - 76,000; Full time

Benefits offered by this job

Health and dental benefits

Education allowance for employees and/

Career advancement opportunities

Employee Assistance Program

Employee perks and exclusive offers

Job summary

ParaMed in Canada is seeking a Supervisor of Coordination to lead the Coordination team and support operational excellence in an assigned branch. You will oversee training, onboarding, coaching, and performance management while ensuring coverage for patients and adherence to schedules.

This role offers comprehensive health and dental benefits, education allowances for employees and family, career advancement opportunities, an Employee Assistance Program, and exclusive employee offers, with a

Qualifications

• 1-2 years of post-secondary education and 1-3 years of supervisory experience, or equivalent combination of education and experience.
• Strong proficiency in Microsoft Office; with proven skills in Word and Excel.
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills.
• Experience in customer service.
• Experience in the health care field an asset.

Responsibilities

• Provide in-depth training and onboarding education for new coordination staff.
• Monitor and provide coaching and performance management to coordinators.
• Run and review daily, weekly monthly reports and provide action plans to reduce missed care.
• Create and maintain work schedules for coordination team.
• Work with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors.
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets.
• Review tracking tools and follow up with Coordinators to ensure compliance.

Skills

MS Office

Word

Excel

Attention to detail

Prioritization

Multitasking

Organizational skills

Customer service

Education

Post-secondary education

Job description

Job Description As the Supervisor of Coordination, you will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.

Why you’ll love working here:

• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do:

• Provide in-depth training and onboarding education for new coordination staff
• Monitor and provide coaching and performance management to coordinators
• Run and review daily, weekly monthly reports and provide action plans to reduce missed care
• Create and maintain work schedules for coordination team
• Work with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
• Review tracking tools and follow up with Coordinators to ensure compliance

What you bring:

• Minimum qualifications of 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience
• Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• Experience in customer service
• Experience in the health care field an asset.

Time Type Full time Compensation Details Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices.

We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process.

We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation.

If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations.

We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.