Bilingual Customer Care Team Coordinator - Full Time

ParaMed; Ottawa; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Health & dental benefits

Education allowance

Employee assistance program

Recognition programs

Exclusive offers

Job summary

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. As a Bilingual Customer Care Representative, you will be the primary point of contact for clients and field staff, delivering exceptional service in English and French.

You will coordinate care requests, build schedules, enter and update data in our computerized system, and respond professionally to calls and messages from funders, staff,

Qualifications

• Fluency in both English and French (spoken and written) is mandatory.
• One year of administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.
• Superior customer service and communication abilities.

Responsibilities

• Assign staff to patients based on availability, times, and skill sets.
• Build and manage care schedules for patients.
• Enter and update employee and patient data in the computerized system.
• Respond professionally to calls and electronic messages from funders, staff, patients and families.
• Document and report all staff and patient interactions.

Skills

Bilingual English/French

Customer service

Strong computer skills

Oral and written communication

Compassion and empathy

Tools

Computerized system

Job description

Job Description

As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French while coordinating care requests and supporting service delivery.

Why you’ll love working here:

• Celebration and Recognition programs
• Part time and Full-time opportunities
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do:

• Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
• Build a care schedule for patients
• Enter and update employee and patient data within computerized system
• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
• Document and appropriately report all staff and patient interactions

What you bring:

• One year administrative or office experience is an asset
• Scheduling experience is an asset
• Strong computer skills
• Fluency in both English and French (spoken and written) is mandatory.
• Superior Customer service skills
• Ability to effectively communicate both orally and written
• Compassion and empathy when interacting with patients and their families
• Time

Time Type Full time Compensation Details $21.85 - $26.01

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

Our Mission

To provide people with the care they need, wherever they call home.

Our Vision

Everyone in Canada has access to the care and support they need to live their best lives.

Our Values

We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.