Community Manager: Property & Tenant Experience Lead

ICM Property Group; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

On-site parking

RRSP match

Extended health care

Dental care

Wellness program

Employee assistance program

Paid time off

Job summary

ICM Property Group is seeking a Community Manager in Edmonton. You will oversee residential properties, lead staff, manage budgets, and ensure high levels of tenant satisfaction and safety.

The role requires strong communication with tenants, contractors and clients, plus experience in leasing, operations, and financial management. You will report to the Regional Manager and coordinate multiple property activities, including inspections, reports, invoices, and capital projects, while upholding

Qualifications

• 3+ years’ experience in residential property management including leasing, building operations, construction and financial matters.
• Minimum one year of experience in managing employees.
• Experience with budgeting, forecasting, operation expenses and charges to tenants, rent collection and lease enforcement.

Responsibilities

• Develop and maintain superior tenant-owner relations and respond to concerns via phone/email.
• Clarify issues, identify solutions, and communicate needs to staff with follow-up.
• Lead staff, provide direction, and ensure efficient service delivery and maintenance.
• Ensure properties are maintained, conduct inspections, and communicate priorities.
• Develop property budgets and manage tenant receivables; analyze monthly financials.
• Foster tenant and contractor relations and manage tenant retention plans.
• Oversee move-in/move-out processes, inspections, cleaners, and maintenance.
• Handle revenue and expenses within budget; approve timely financial statements and tenant billings.
• Conduct and document building inspections and follow up on identified items.
• Ensure compliance with governance, environmental, health & safety policies.
• Identify issues and propose solutions to senior management.
• Complete monthly and quarterly reports; conduct showings and tours; process applications.
• Maintain accurate residential files and coordinate workloads; perform other duties as assigned.

Skills

Property management

Budgeting

Tenant relations

Communication

Microsoft Office

Staff leadership

Tools

Budgeting software

Microsoft Office

Job description

ICM Property Group is seeking a Community Manager in Edmonton. You will oversee residential properties, lead staff, manage budgets, and ensure high levels of tenant satisfaction and safety.

The role requires strong communication with tenants, contractors and clients, plus experience in leasing, operations, and financial management. You will report to the Regional Manager and coordinate multiple property activities, including inspections, reports, invoices, and capital projects, while upholding