Community Manager

ICM Property Group; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

On-site parking

RRSP match

Extended health care

Dental care

Wellness program

Employee assistance program

Paid time off

Job summary

ICM Property Group is seeking a Community Manager in Edmonton. You will oversee residential properties, lead staff, manage budgets, and ensure high levels of tenant satisfaction and safety.

The role requires strong communication with tenants, contractors and clients, plus experience in leasing, operations, and financial management. You will report to the Regional Manager and coordinate multiple property activities, including inspections, reports, invoices, and capital projects, while upholding

Qualifications

• 3+ years’ experience in residential property management including leasing, building operations, construction and financial matters.
• Minimum one year of experience in managing employees.
• Experience with budgeting, forecasting, operation expenses and charges to tenants, rent collection and lease enforcement.

Responsibilities

• Develop and maintain superior tenant-owner relations and respond to concerns via phone/email.
• Clarify issues, identify solutions, and communicate needs to staff with follow-up.
• Lead staff, provide direction, and ensure efficient service delivery and maintenance.
• Ensure properties are maintained, conduct inspections, and communicate priorities.
• Develop property budgets and manage tenant receivables; analyze monthly financials.
• Foster tenant and contractor relations and manage tenant retention plans.
• Oversee move-in/move-out processes, inspections, cleaners, and maintenance.
• Handle revenue and expenses within budget; approve timely financial statements and tenant billings.
• Conduct and document building inspections and follow up on identified items.
• Ensure compliance with governance, environmental, health & safety policies.
• Identify issues and propose solutions to senior management.
• Complete monthly and quarterly reports; conduct showings and tours; process applications.
• Maintain accurate residential files and coordinate workloads; perform other duties as assigned.

Skills

Property management

Budgeting

Tenant relations

Communication

Microsoft Office

Staff leadership

Tools

Budgeting software

Microsoft Office

Job description

Reporting to the Regional Manager the successful candidate will fill the position of a Community Manager responsible for the properties. The successful candidate will draw upon their experience in property management, building operations, tenant relations, budget control and construction/capital project management to ensure the property is managed in accordance with approved business plans and client expectations. The incumbent will possess a high degree of professionalism in communicating with clients, tenants, contractors, and fellow employees.

Responsibilities:

As part of your varied duties as a Community Manager, you will:

• Develop and maintain superior tenant-owner relations by responding in person when necessary or by phone/email to tenant concerns and requests for property management services.
• Clarify any issues, identify solutions, communicate needs to staff and provide follow up as necessary.
• Manage staff by providing leadership, direction and advice to employees and other internal staff to ensure efficient delivery of services and maintenance of the property.
• Ensure that properties are properly maintained and conduct daily physical property inspections, communicate priorities and provide guidance as necessary.
• Develops property budgets, manages tenant receivables; anticipates not only operational issues but also short and long-term owner/tenant needs.
• Fosters and develops excellent tenant/client/support staff and contractor relations; develops/implements tenant retention plan; manages tenant requests in a timely/professional manner.
• Handling the move-in and move-outs process including inspection reports/ arranging cleaners/ maintenance to ensure the space is culminating.
• Responsible for building revenue and controlling expenses, including preparing and operating within an approved budget; analyzing and approving time sensitive monthly financial statements; ensuring accuracy of tenant billings; and year-end adjustments.
• Conduct and document building inspections, as well as routine follow up to ensure all items identified are addressed in a timely manner.
• Ensure that corporate governance, environmental, health & safety policies and procedures are compliant.
• Identifies issues that have potential to negatively impact the effectiveness of the department; researches and recommends possible solutions and makes recommendations to senior management.
• Complete monthly and Quarterly Reports.
• Complete prospect showings and tours of the units, building, and amenities.
• Complete the application process prospective tenants.
• Complete and maintain accurate residential files.
• Coordinate and manage all residential workloads.
• Other duties and special projects as assigned.

Qualifications:

Success as a Community Manager calls for a solid professional background that includes:

• 3+ years’ experience in residential property management including experience in leasing, building operations, construction and financial matters; minimum one year’ experience in managing employee.
• Experience with budgeting, forecasting, operation expenses and charges to tenants, rent collection and lease enforcement procedures.
• Experience with residential service agreements and construction contracts.
• In depth knowledge of all rules and regulations surrounding property management
• Detail oriented; proven ability to solve problems.
• Strong Microsoft Office skills and Budgeting software required.
• Must be self-motivated and professional.
• Strong verbal and written communication skills.
• A dedication to providing exceptional service, every day.
• Ability to adapt to change in a positive way and deliver successful results within a time frame.
• Must possess a team-oriented approach to meeting goals and objectives.
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Wellness program

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)