Community Manager - Bilingual (EN/FR)

Rethink Canada; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Mental health benefits

Employee perks

Great culture

No client meetings Mon

Hybrid work environment

DEI committees and groups

Growth and training

Job summary

Rethink Canada is seeking a Community Manager to oversee daily publishing, listening, and front-line engagement across English and French brand channels from Toronto. You will craft tone-governed responses and build authentic relationships with audiences.

With 2–4 years of experience managing social communities for major brands, you’ll collaborate with the Account Director and Social Strategist to inform content calendars, maintain FAQ logs, and support risk management processes.

Qualifications

• 2–4 years of experience managing social communities for major brands.
• Strong written communication with quick, witty conversational instincts.
• Native fluency in English and French with deep knowledge of Quebec culture (French).

Responsibilities

• Manage daily outbound and inbound engagement across social media platforms.
• Craft tone-governed, creative responses adhering to brand guidelines and quality standards.
• Flag and escalate potential issues quickly following risk management protocols.
• Flag trending topics, viral comments, and user-generated content.
• Build warm, authentic relationships with community and advocates online.
• Collaborate with Account Director and Social Strategist to inform content calendars.

Skills

Social community management

Written communication

Bilingual English/French

Job description

At Rethink, our promise to you is that you will do the best work of your career. In order to do that, we’ll create and promote an environment where people are happy, inspired and empowered. We back that promise by committing to remain an independent creative agency. So if you’re ready to do the best work of your career while having fun, then read on.

We are always looking for high-energy, ambitious, and genuine people to join Rethink. Rethinkers are people who are interested and interesting, relentless, responsible, and respectful. They're the kind of people you would want to hang out with and be inspired by.

Rethinkers don’t settle – we have a visceral discomfort with the status quo – as a result we’re constantly challenging, learning, growing and enthusiastically ambitious to make things better.

The Community Manager is responsible for daily publishing, active listening, and front-line community engagement across all brand handles in English and French.

The Opportunity

Community Engagement & Escalation

• Manage daily outbound and inbound engagement across social media platforms.
• Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards.
• Flag and escalation potential issues quickly following established risk management protocols.

Real-Time Moment Spotting

• Flag trending topics, viral comments, and user-generated content.
• Build warm, authentic relationships with community and advocates online.

Foster Strong Collaboration

• Work closely with Account Director and Social Strategist to inform content calendars based on community feedback.
• Maintain response banks, FAQ logs, and publishing calendars.

What you’ll bring:

• 2-4 years of experience managing social communities for major brands.
• Strong written communication skills with quick, witty conversational instincts.
• Native fluency in French and English with deep knowledge of Quebec culture.

The Benefits

• Competitive compensation and benefits, including added mental health benefits
• Variety of employee perks
• Great work culture
• No client meeting Mondays
• Hybrid work environment
• Access to Rethink’s national DE& I committee and working groups
• Growth and training opportunities

Location: 720 King St. West, Toronto, ON

Vacancy status: This posting is for an existing vacancy

Salary: $65K - $75K per year, pending experience, skills, scope of responsibility, internal equity, and business needs.

We truly appreciate everyone’s interest but only those selected for an interview will be contacted.

Rethink is committed to creating and maintaining an inclusive, equitable and accessible workplace. We welcome and encourage applications from all intersections. Accommodations are available, upon request, to all selected candidates during any stage of the recruitment process.